Dialogflow CX handoffStay organized with collectionsSave and categorize content based on your preferences.
Handoff is the process of transferring an end user conversation from aDialogflow CX agentto a human agent. When an end user asks to speak with a human agent, Dialogflow CX invokes thebuilt in eventflow-failed-human-escalation, which activates thesymbolic transition targetEND_FLOW_WITH_HUMAN_ESCALATION.
End flow
Dialogflow CX ends conversations with theEND_FLOWtransition, which initiates thehandler call stack. When the call stack is empty,END_FLOW_WITH_HUMAN_ESCALATIONends the Dialogflow CX session and transfers the conversation to a human agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-04-23 UTC."],[],[]]
