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Get a Google support package
Google Cloud offers different support packages to meet different needs, such as
24/7 coverage, phone support, and access to a technical support manager. For
more information, seeCloud Customer Care.
Shared responsibility model
Running a business-critical production application on GKE attached clusters
requires multiple parties to carry different responsponsibilities.
Although they
aren't an exhaustive list, the following sections list the roles and
responsibilities of different parties.
Google's responsibilities
Provide a list of supported Kubernetes distributions and versions.
Notify users of available upgrades for Google Cloud components, and produce
upgrade instructions for the previous version. GKE supports
sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).
Provide Google Cloud integrations for Connect and Google Cloud Observability.
Troubleshooting, providing workarounds, and correcting the root cause of any
issues related to Google-provided components.
Customer's responsibilities
Provide a modern Kubernetes platform that meets Google's specifications. The
platform includes, but is not limited to: hardware, OS, Kubernetes API server,
VPC configuration, and other attributes.
Maintain your workloads, including your application code, build files,
container images, data, RBAC/IAM allow policy, and containers and
pods that you are running.
Operate, maintain, and patch infrastructure, including networks, servers,
storage, and connectivity to Google Cloud.
Operate, maintain, and patch any infrastructure needed to run cluster.
Maintain support contracts with third-parties. For example: networking,
container orchestration, computing resource, and storage vendors.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["Get a Google support package\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nShared responsibility model\n\nRunning a business-critical production application on GKE attached clusters\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Provide a list of supported Kubernetes distributions and versions.\n\n- Notify users of available upgrades for Google Cloud components, and produce\n upgrade instructions for the previous version. GKE supports\n sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshooting, providing workarounds, and correcting the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide a modern Kubernetes platform that meets Google's specifications. The\n platform includes, but is not limited to: hardware, OS, Kubernetes API server,\n VPC configuration, and other attributes.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers and\n pods that you are running.\n\n- Operate, maintain, and patch infrastructure, including networks, servers,\n storage, and connectivity to Google Cloud.\n\n- Operate, maintain, and patch any infrastructure needed to run cluster.\n\n- Maintain support contracts with third-parties. For example: networking,\n container orchestration, computing resource, and storage vendors.\n\n- Upgrade Kubernetes to a\n [supported version](/kubernetes-engine/enterprise/docs/setup/attach-kubernetes-clusters#prerequisites) on a\n regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Keep your clusters connected to Google services.\n\n- Provide Google with environmental details (for example, network configuration)\n when requested for troubleshooting purposes."]]
