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    Troubleshoot file import errors

    This page explains how to troubleshoot errors with manual file import .

    Errors reference

    The following tables describe the possible errors you might find with manual file import, and the possible error messages.

    Blocking errors

    The following errors prevent you from uploading your infrastructure data.

    Error message Error explanation
    Import job JOB_NAME contains no files You didn't upload any files.
    Import job JOB_NAME has mixed format files. You uploaded mixed files formats.
    File FILE_NAME with format FORMAT size SIZE is over the allowed limit: LIMIT_VALUE You uploaded a file that is too large.
    Missing required file "vmInfo" You didn't upload the required vmInfo file.

    vmInfo file

    Column
    Error case
    Error message
    Import behavior
    Any column
    Unexpected column
    Unable to find column mapping for COLUMN_NAME
    The cell is ignored.
    MachineId
    Missing column
    Missing field(s) which can uniquely identify the Asset
    Every row shows the error message, and the row is not parsed.
    Empty UUID
    Missing field(s) which can uniquely identify the Asset
    The row is not parsed.
    PrimaryMACAddress
    None, AA-BB-CC-DD-EE-FF or AA:BB:CC:DD:EE:FF formats
    Unexpected MAC address INPUT_MAC , want pattern "^([0-9A-Fa-f]{2}[:-]){5}([0-9A-Fa-f]{2})$"
    The cell is ignored.
    TotalDiskAllocatedGiB
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    TotalDiskUsedGiB
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    Not higher than Allocated
    "TotalDiskUsedGiB" is higher than "TotalDiskAllocatedGiB"
    The cell is ignored.
    AllocatedProcessorCoreCount
    Non int
    Invalid syntax
    The cell is ignored.
    Negative int
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    MemoryGiB
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    CreateDate
    Empty string
    Empty timestamp
    The cell is ignored.
    Wrong format
    Unexpected timestamp format INPUT_VALUE , want "2006-01-02 15:04:05-07:00"
    The cell is ignored.
    IsPhysical
    Not in {"","0","false","False","FALSE"}
    Physical machines are not supported yet
    The row is not parsed.
    Source
    AWS/Azure only (none for manual)
    The row is not parsed.

    diskInfo file

    Column
    Error case
    Error message
    Import behavior
    Any column
    Unexpected column
    unable to find column mapping for COLUMN_NAME
    The cell is ignored.
    MachineId
    Missing column
    Missing field(s) which can uniquely identify the Asset
    Every row shows the error message, and the row is not parsed.
    Empty UUID
    Missing field(s) which can uniquely identify the Asset
    The row is not parsed.
    SizeInGib
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    UsedInGib
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    Not higher than Size
    "UsedInGib" is higher than "SizeInGib"
    The cell is ignored.

    perfInfo file

    Column
    Error case
    Error message
    Import behavior
    Any column
    Unexpected column
    unable to find column mapping for COLUMN_NAME
    The cell is ignored.
    MachineId
    Missing column
    Missing field(s) which can uniquely identify the Asset
    Every row shows the error message, and the row is not parsed.
    Empty UUID
    Missing field(s) which can uniquely identify the Asset
    The row is not parsed.
    TimeStamp
    Empty string
    empty timestamp
    The row is not parsed.
    Wrong format
    Unexpected timestamp format INPUT_VALUE , want "2006-01-02 15:04:05-07:00"
    The row is not parsed.
    CpuUtilizationPercentage
    Non float
    Invalid syntax
    The cell is ignored.
    X < 0 || X > 100
    Invalid percentage INPUT_VALUE
    The cell is ignored.
    MemoryUtilizationPercentage
    Non float
    Invalid syntax
    The cell is ignored.
    X < 0 || X > 100
    Invalid percentage INPUT_VALUE
    The cell is ignored.
    UtilizedMemoryBytes
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    DiskReadOperationsPerSec
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    DiskWriteOperationsPerSec
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    NetworkBytesPerSecSent
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.
    NetworkBytesPerSecReceived
    Non float
    Invalid syntax
    The cell is ignored.
    Negative float
    Unexpected negative value INPUT_VALUE
    The cell is ignored.

    tagInfo file

    Column
    Error case
    Error message
    Import behavior
    Any column
    Unexpected column
    Unable to find column mapping for COLUMN_NAME
    The cell is ignored.
    MachineId
    Missing column
    Missing field(s) which can uniquely identify the Asset
    Every row shows the error message, and the row is not parsed.
    Empty UUID
    Missing field(s) which can uniquely identify the Asset
    The row is not parsed.
    Key
    Invalid according to GCP guidelines
    Key INPUT_VALUE was converted to OUTPUT_VALUE according to GCP guidelines
    The converted name is used for the key.
    Already exists
    Key INPUT_VALUE already exists
    The label is not parsed.
    Value
    Invalid according to GCP guidelines
    Value INPUT_VALUE was converted to OUTPUT_VALUE according to GCP guidelines
    The converted name is used for the value.
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