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Get a Google support package
Google Cloud offers different support packages to meet different needs, such as
24/7 coverage, phone support, and access to a technical support manager. For
more information, seeCloud Customer Care.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["# Getting support\n\n| **Preview**\n|\n|\n| This product is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA products are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n-----------------------------\n\nTo file a bug or a feature request, contact\n[riskmanager-users@google.com](mailto:riskmanager-users@google.com).\n\nSupport form\n------------\n\nTo submit feedback or questions directly to the [Risk Protection Program](/risk-protection-program)\nteam, submit the request form that meets your needs:\n\n- For current or prospective Google Cloud customers, submit this [Customer Support Request form](https://docs.google.com/forms/d/e/1FAIpQLSd-DUMctn7J2_jLM2YMGzmsjt9Y6ZCrNW0X6v6wModh4puL5A/viewform).\n\n- For insurance professionals looking for more information or to partner on the\n Risk Protection Program, submit this [Partner Support Request form](https://docs.google.com/forms/d/12OCxtTqiBP5umeFhHvhYIl0DiZ5uD-8xjzZpHY1-Gvo/viewform?edit_requested=true)."]]
