Contact Center AI Platform (CCAI Platform) is available worldwide except for some locations that are not supported for regulatory reasons.
Telephony
The following two options for telephony service are available using CCAI Platform:
-
CCAI Platform managed: Telephony service and phone numbers are provisioned and managed by Google Cloud.
-
Bring your own carrier (BYOC): You can use CCAI Platform with the phone numbers and telephony carrier of your choice.
CCAI Platform telephony is available in the following locations:
| Country | Google Cloud managed | Bring your own carrier (BYOC) |
|---|---|---|
|
Australia
|
✔ | |
|
Austria
|
✔ | ✔ |
|
Belgium
|
✔ | ✔ |
|
Brazil
|
✔ | |
|
Canada
|
✔ | ✔ |
|
Colombia
|
✔ | ✔ |
|
France
|
✔ | ✔ |
|
Germany
|
✔ | ✔ |
|
Indonesia
|
✔ | |
|
Ireland
|
✔ | ✔ |
|
Italy
|
✔ | ✔ |
|
Japan
|
✔ | ✔ |
|
Mexico
|
✔ | ✔ |
|
Netherlands
|
✔ | ✔ |
|
New Zealand
|
✔ | |
|
Portugal
|
✔ | ✔ |
|
South Korea
|
✔ | |
|
Spain
|
✔ | ✔ |
|
Sweden
|
✔ | ✔ |
|
Switzerland
|
✔ | ✔ |
|
Turkey
|
✔ | |
|
United Kingdom
|
✔ | ✔ |
|
United States
|
✔ | ✔ |
Google Cloud regions
CCAI Platform can be deployed in the following Google Cloud regions. For more information about regions, see Geography and regions .
| Cloud region | Location | CCaaS | Advanced reporting | WFM |
|---|---|---|---|---|
|
Americas
|
northamerica-northeast1 (Montréal) | ✔ | ✔ | ✔ |
|
Americas
|
northamerica-northeast2 (Toronto) | ✔ | ✔ | |
|
Americas
|
us-central1 (Iowa) | ✔ | ✔ | ✔ |
|
Americas
|
us-east1 (South Carolina) | ✔ | ✔ | ✔ |
|
Americas
|
us-east4 (Virginia) | ✔ | ✔ | |
|
Americas
|
us-west1 (Oregon) | ✔ | ✔ | ✔ |
|
Americas
|
southamerica-east1 (Sao Paulo) | ✔ | ✔ | |
|
Europe
|
europe-west1 (Belgium) | ✔ | ✔ | |
|
Europe
|
europe-west2 (London) | ✔ | ✔ | ✔ |
|
Europe
|
europe-west3 (Frankfurt) | ✔ | ✔ | |
|
Europe
|
europe-west4 (Eemshaven) | ✔ | ✔ | |
|
Europe
|
europe-west6 (Zurich) | ✔ | ✔ | |
|
Middle East
|
me-west1 (Tel Aviv) | ✔ | ✔ | |
|
Asia Pacific
|
asia-northeast1 (Tokyo) | ✔ | ✔ | |
|
Asia Pacific
|
asia-northeast3 (Seoul) | ✔ | ✔ | |
|
Asia Pacific
|
asia-south1 (Mumbai) | ✔ | ✔ | |
|
Asia Pacific
|
asia-southeast1 (Singapore) | ✔ | ✔ | |
|
Asia Pacific
|
asia-southeast2 (Jakarta) | ✔ | ✔ | |
|
Asia Pacific
|
australia-southeast1 (Sydney) | ✔ | ✔ | ✔ |
For more information about regions and multi-regions, see Geography and regions .
