Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. Seethe details.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-06-27 UTC."],[[["\u003cp\u003eThe \u003ccode\u003eturnSignals\u003c/code\u003e object contains data extracted from a single turn in a conversation and is exported to BigQuery in JSON format.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eTurnSignals\u003c/code\u003e collection includes boolean values indicating events like \u003ccode\u003enoMatch\u003c/code\u003e, \u003ccode\u003enoUserInput\u003c/code\u003e, \u003ccode\u003edtmfUsed\u003c/code\u003e, \u003ccode\u003euserEscalated\u003c/code\u003e, \u003ccode\u003eagentEscalated\u003c/code\u003e, and \u003ccode\u003ereachedEndPage\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eTurnSignals\u003c/code\u003e also includes \u003ccode\u003ewebhookStatuses\u003c/code\u003e, \u003ccode\u003efailureReasons\u003c/code\u003e, \u003ccode\u003esentimentScore\u003c/code\u003e, and \u003ccode\u003esentimentMagnitude\u003c/code\u003e to provide more context.\u003c/p\u003e\n"],["\u003cp\u003eSentiment analysis data (\u003ccode\u003esentimentScore\u003c/code\u003e and \u003ccode\u003esentimentMagnitude\u003c/code\u003e) are included if sentiment analysis is enabled for the conversation.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eturnSignals\u003c/code\u003e object represents the turn signals for a given conversation turn and it is a required field.\u003c/p\u003e\n"]]],[],null,["# ConversationSignals\n\n- [JSON representation](#SCHEMA_REPRESENTATION)\n- [TurnSignals](#TurnSignals)\n - [JSON representation](#TurnSignals.SCHEMA_REPRESENTATION)\n\nThis message is used to hold all the Conversation Signals data, which will be converted to JSON and exported to BigQuery.\n\nTurnSignals\n-----------\n\nCollection of all signals that were extracted for a single turn of the conversation."]]
