Resource: AnswerRecord
Answer records are records to manage answer history and feedbacks for Dialogflow.
Currently, answer record includes:
- human agent assistant article suggestion
- human agent assistant faq article
It doesn't include:
-
DetectIntentintent matching -
DetectIntentknowledge
Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.
A typical workflow for customers provide feedback to an answer is:
- For human agent assistant, customers get suggestion via suggestions.list API. Together with the answers,
AnswerRecord.nameare returned to the customers. - The customer uses the
AnswerRecord.nameto call the [answerRecords.patch][] method to send feedback about a specific answer that they believe is wrong.
| JSON representation |
|---|
{ "name" : string , "answerFeedback" : { object ( |
name
string
The unique identifier of this answer record. Required for AnswerRecords.UpdateAnswerRecord
method. Format: projects/<Project ID>/locations/<Location
ID>/answerRecords/<Answer Record ID>
.
answerFeedback
object (
AnswerFeedback
)
Optional. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord
in order to give us feedback about this answer.
record
. Output only. The record for this answer. record
can be only one of the following:agentAssistantRecord
object (
AgentAssistantRecord
)
Output only. The record for human agent assistant.
Methods |
|
|---|---|
(deprecated) |
Deprecated. |
|
Returns the list of all answer records in the specified project in reverse chronological order. |
|
Updates the specified answer record. |
