Note: This documentation applies to the Standard, Plus, and Frontline editions of Gemini Enterprise. For information about the Business edition, see the Gemini Enterprise - Business edition Help Center .

Overview

The ServiceNow connector for Gemini Enterprise lets you search and perform actions on your data and records.

Connector types

Gemini Enterprise supports two connector types, letting you choose how you want to access your records:

Federated search : Access your records in real-time directly from your ServiceNow app without data ingestion. This mode uses the Authorization Code grant flow, which requires a redirect-based process to obtain access tokens.
Data ingestion : Synchronize and index your records within a local data store for high-performance search. This mode uses Resource Owner Password Credentials (ROPC), utilizing direct credentials (username and password) to obtain secrets.

Ensure your ServiceNow app registration is configured with the correct authentication flows based on your use case:

If configuring Actions, federated search, or both, configure the Authorization Code flow.
If configuring data ingestion only, configure the ROPC flow.
If configuring data ingestion along with Actions, you must support both the ROPC flow and the Authorization Code flow.

Supported ServiceNow versions

The ServiceNow connector supports ServiceNow API version v2 and later.

Supported actions

When the ServiceNow connector is enabled, end users can use natural language commands in Gemini Enterprise to perform the following actions.

Action	Description
Create incident	Create a new incident record in ServiceNow to report and track a service interruption.
Update incident	Update an existing incident in ServiceNow using its unique system ID.

Limitations

This section outlines known issues and limitations that may affect your use of the ServiceNow data store.

When creating a new app or adding a data store to an existing one, it's recommended to associate only one data store with actions belonging to a single connector type.

Enforcing a VPC Service Controls perimeter on existing ServiceNow data stores is not supported. To enforce VPC Service Controls, you must delete and recreate the data stores. For more information on VPC Service Controls and how to use actions after enabling VPC Service Controls, see Secure your app with VPC Service Controls .

The ServiceNow data store is supported only in the global , us , and eu locations.

What's next

To create and configure a connector with ServiceNow, see Set up a ServiceNow data store .