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This document explains how to downgrade your support service within the
Cloud Customer Care portfolio for customers whose current offering is
Premium, Enhanced, or Standard Support.
View theSupport Informationcard to see your current offering.
Downgrade your offering
If you're a current Standard or Enhanced Support customer, downgrade your
offering in the Google Cloud console.
To downgrade your offering, complete the following steps based on the offering
you want to use:
Basic
To downgrade to Basic support:
SelectView Customer Care services.
UnderBasic Support, clickSelect Basic.
View the selected Google Cloud organization resource, and verify that you
have the required permissions to proceed.
Read and agree to the terms of service and transitioning terms. You can
continue to use your existing support offering until the end of the
billing cycle.
ClickSave Changes.
Users with Basic support cannot create technical support cases but can
continue to use free Cloud Billing support and self-help resources. To
learn more about the features included in Basic Support, visitGetting
support with Cloud Customer Care.
Standard
To downgrade to Standard Support:
SelectView Customer Care services.
UnderStandard Support, clickBuy Now.
View the selected Google Cloud organization resource, and verify that you
have the required permissions to proceed.
Select the billing account from the drop down menu. Read and agree to the
terms of service.
ClickSave Changes.
The offering and billing details is updated, and you can start using Standard
Support immediately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["# Downgrade your support service\n\nThis document explains how to downgrade your support service within the\nCloud Customer Care portfolio for customers whose current offering is\nPremium, Enhanced, or Standard Support.\n\nTo cancel or close your support service, see [Closing your\nCustomer Care account](/support/docs/close-account).\n\nBefore you begin\n----------------\n\n- You must have the [Organization Administrator](/resource-manager/docs/access-control-org#using_predefined_roles)\n (`roles/resourcemanager.organizationAdmin`) and [Support Account Administrator](/support/docs/access-control#cloudsupport.admin) (`roles/cloudsupport.admin`) roles.\n\n If you don't have these roles, contact an Organization Administrator for access.\n- If you are downgrading to a paid offering, you must also have a Cloud Billing\n account for the new offering.\n\nVerify your current offering\n----------------------------\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to the Support page](https://console.cloud.google.com/support)\n\n2. Click **Overview** to view your dashboard.\n\n3. View the **Support Information** card to see your current offering.\n\nDowngrade your offering\n-----------------------\n\nIf you're a current Standard or Enhanced Support customer, downgrade your\noffering in the Google Cloud console.\n\nTo downgrade your offering, complete the following steps based on the offering\nyou want to use: \n\n### Basic\n\nTo downgrade to Basic support:\n\n1. Select **View Customer Care services**.\n2. Under **Basic Support** , click **Select Basic**.\n3. View the selected Google Cloud organization resource, and verify that you have the required permissions to proceed.\n4. Read and agree to the terms of service and transitioning terms. You can continue to use your existing support offering until the end of the billing cycle.\n5. Click **Save Changes**.\n\nUsers with Basic support cannot create technical support cases but can\ncontinue to use free Cloud Billing support and self-help resources. To\nlearn more about the features included in Basic Support, visit [Getting\nsupport with Cloud Customer Care](/support/docs#basic_support).\n\n### Standard\n\nTo downgrade to Standard Support:\n\n1. Select **View Customer Care services**.\n2. Under **Standard Support** , click **Buy Now**.\n3. View the selected Google Cloud organization resource, and verify that you have the required permissions to proceed.\n4. Select the billing account from the drop down menu. Read and agree to the terms of service.\n5. Click **Save Changes**.\n\nThe offering and billing details is updated, and you can start using Standard\nSupport immediately.\n\nTo learn about the features included, see the [Standard Support overview](/support/docs/standard).\n\n### Enhanced\n\nTo downgrade to Enhanced Support from Premium Support, contact your Technical\nAccount Manager (TAM).\n\nWhat's next\n-----------\n\n- [Create or manage support cases](/support/docs/manage-cases)."]]
