If you have Google Workspace Premium support, you can purchase Assured Support for Google Workspace to get support for Access Management for Google Workspace.
About Assured Support
With Assured Support, you can:
- Restrict support services to specific geographical locations or attribute-based personnel requirements—Restrictions are based on the Access Management policy that an administrator applies (details later on this page).
- Get added controls to meet compliance requirements—Assured Support helps your organization's users meet compliance requirements without compromising the level and quality of support by delivering all the same key benefits and features of Google Workspace Premium support (including response times) with an added layer of controls. These controls include data residency, case ownership restriction, and routing.
Limitations
- To restrict support services, your organization's users must select an appropriate Regulatory Regimein the case-creation form. If they don't, their case is assigned to global support staff, which can delay support times.
- Live phone support and chat support aren't currently available with Assured Support. After setting up Access Management, Assured Support admins can open a support case in the Google Admin console.
Available Access Management policies
Currently, you can choose one of the following Access Management policies for geographical location and authorization:
- No preference
- Access by U.S. Google staff only
- Access by CJIS-authorized and IRS 1075-authorized Google staff only
- Access by EU Google staff or via EU virtual desktop
For more details, go to Access Management: Limit the Google staff who can take support actions related to your data and What data is covered by Access Management and Access Approvals?
