Get misaddressed email in a catch-all mailbox

As an administrator, you might want to get and save incoming messages sent to non-existent or incorrect email addresses in your domain. Add a catch-all address to your routing settings to get all incoming messages like this in a single mailbox.

You can use catch-all routing to get messages sent to common email addresses, such as support @solarmora.com, help @solarmora.com, and info @solarmora.com. For example, if you want to get messages sent to these email addresses in one account, create a mailbox for info@solarmora.com, and then create a catch-all setting that sends messages addressed to help@solarmora.com and support@solarmora.com to the info@solarmora.com mailbox.

Step 1: Create or verify your catch-all email address

Before you add the catch-all routing setting, decide what mailbox and email address to use for messages sent to incorrect or non-existent email addresses. You'll use this email address in Step 2.

The catch-all account can be any one of these accounts:

• An existing user account, for example your own Gmail account.
• A new user account that you add in Google Workspace. Add an account for a new user .
• A Google Group. Use the Google Group email address as the catch-all address. Using a group lets other people in your organization check messages sent to the catch-all address. Create a group .

Step 2: Add a catch-all routing setting in your Admin console

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Apps > Google Workspace > Gmail > Routing .

   Requires having the Gmail Settings administrator privilege .

3. On the  Routing tab, scroll to  Routing.
4. Click Configureor Add Another Rule. The Add setting box opens.
5.  In the Add settingbox, take these steps:
   
   Setting options

   What to do

   Required

   Enter a name or description for the new rule. If this field is empty, you can't save the new setting.

   Email messages to affect

   Check the Inboundbox.

   For above type of messages

   1. Click the menu and select Modify message.
   2. Check the Change envelope recipientbox.
   3. Select the Replace recipientoption and enter the catch-all email address you determined in Step 1 .
   4. Scroll down, and click Show options.

   Options

   1. Under Account types to affect, check the Unrecognized/Catch-allbox. 
   2. Make sure the  Usersand Groups boxes are unchecked.
   3. (Optional) To apply this setting only to senders or recipients that you specify:
      • Under Envelope filter, check one or both boxes.
      • Click the menu and select an option for matching sender and recipient addresses.
      • Enter an email address, pattern, or group to match.
      • Repeat for all senders and recipients.
6. At the bottom of the Add settingbox, click  Save . Changes can take up to 24 hours but typically happen more quickly.  Learn more

Turn off your catch-all mailbox

To turn off your catch-all mailbox, disable or delete setting you added in Step 2:

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Apps > Google Workspace > Gmail > Routing .

   Requires having the Gmail Settings administrator privilege .

3. On the  Routing tab, scroll to  Routing.
4. Point at the setting you added in Step 2, click Disableor Delete, and then confirm your action.

Related topics

• Update catch-all routing settings after settings migration
• Email routing and delivery options for Google Workspace