Education customers go to Free up or get more storage for your institution .
Not a Google Workspace admin?
Manage personal Google storage
or Free up storage for your work or school account
As a Google Workspace admin, if you are running out of storage in your organization, you can free up storage or explore your options for getting more storage.
Note:It can take up to 24 hours for changes in your organization's storage to be reflected in the storage management tool.
What if my subscription is suspended?
If your subscription is suspended for exceeding storage limits:
- Sign in to the Google Admin console. You will get a notification that your subscription is suspended.
- To lift the suspension, click Get More Storage, then choose an option:
- Upgrade to a subscription with higher storage limits.
- Purchase additional storage for your current subscription.
Your subscription is automatically restored once your storage limit increases enough (by upgrade or add-on) to exceed your total organizational usage, or your organization’s usage drops below your subscription’s limit.
How to free up storage space
Option 1: Find and message high-storage users
You can find your top storage users with the storage management tool . Email them and ask them to delete large files and emails they don't need to store in Google Workspace.
Email template to send to high-storage users
Hi,
Your account has been identified as using a large amount of Google storage.
We are enforcing new storage limits in our organization, which will take effect soon [give a date if you have one]. In order to prepare, we need you to review your current storage use and delete any unnecessary files in Drive, Gmail, and Photos.
Please complete the following steps:
- Follow the instructions in Free up storage space to decrease your storage use.
- If you have larger storage needs due to projects, data sets, film production, etc. please reach out to us so we can explore other Google Cloud storage options .
[Remove if not applicable] Please review our organization's Acceptable Use Policy [Link to your Acceptable Use Policy] and make sure you're storing data in accordance with our policies.
Please complete the steps above as soon as possible.
Thank you,
Your friendly IT team
Option 2: Review storage use in shared drives
You can find the shared drives that use the most storage with the storage management tool. For shared drives that use a lot of your pooled storage:
- Contact the shared drive manager to see if another storage option, such as Google Cloud Storage , would be better for their use case.
- If you have Manageraccess to a shared drive, you can permanently delete items from trash .
- If you find the storage use doesn't comply with your Acceptable Use Policy, you can delete the shared drive .
How to get more Google Workspace storage
To get more storage for your organization, you can upgrade your subscription to one that includes more storage, buy more storage, or buy Google Workspace licenses for users who don't have them yet.
Option 1: Upgrade edition (recommended)
If you purchased your service from a reseller, go here instead | Do I have a reseller?
Compare how much storage each edition offers in this storage comparison chart . Learn more about the offerings in Switch Google Workspace editions .
To see the upgrade paths available to you:
-
In the Google Admin console, go to Menu
Billing
Buy or upgrade
.Requires having the Billing management privilege .
Note: If your account is suspended, click Get More Storageon the suspension notification after signing in. This takes you directly to the upgrade options. - (Optional) To find an edition with a specific amount of storage per user, click Filter by features, select an amount, and click Apply.
- Click Switchfor the edition you're interested in, and a page opens that compares your current edition and the upgraded edition.
- After you find the plan you want, continue through the order flow.
Option 2: Buy more storage
If you purchased your service from a reseller, go here instead | Do I have a reseller?
For most Google Workspace editions, you can buy Workspace Additional Storage add-on subscriptions. Each subscription increases your organization's pooled storage by a certain amount, and you can buy as many subscriptions as you need. For details, see Buy more Google Workspace storage for your organization .
If your account is suspended, click Buy a storage add-onon the suspension notification to buy additional storage. To lift the suspension, you must buy enough additional storage to ensure that your new subscription storage limit is greater than your total organizational usage.
Note:We've been working with our customers to transition them to Google Workspace since it launched in 2020. As of June 2022, the G Suite legacy storage add-ons are no longer available to purchase. If you're a customer with this add-on, we'll contact you when it's time to transition your storage to a Workspace offering.
Option 3: Add more users
To add users who don't have licenses yet, purchase more user licenses .
