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Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience. In the meantime, please check if your question is already answered here .

Trade in or upgrade your phone

Trade your current phone or upgrade to a newer Google Fi phone with Google Fi’s trade-in program.

Important:Settings and features may vary by device.

  1. To trade in your phone for a new device, visit g.co/fi/trade-in .
  2. Choose from the available device options compatible with Google Fi.
  3. Under “Trade in your phone,” tap I have something to trade.
  4. Select your phone’s manufacturer.
  5. Select your trade-in device model.
  6. Select the storage size.
  7. If your phone is in good condition for a trade-in, tap Yes.
  8. Review the estimated value.
  9. If you want to move forward with the trade-in, tap Add trade-in.
  10. Review the new phone and the trade-in promo code, then, tap Continue.
  11. Tap Continue.
  12. Tap I agree.
  13. Tap Confirm purchase.
  14. For your trade-in device, find more info on how to back up your data .
  15. Ship your device at no charge. After you get your trade-in kit, you have 30 days to send your old device.
    • Important:If you pre-order a device, you have up to 30 days from when your new device is delivered to ship us your old device.
  16. After we receive your device, the trade-in value gets verified and an email is sent to you with your refund or account credit details.
    • Receive refund:If you pay for your new device in full.
    • Receive account credit:If you finance your new device.
      • Tip:You can check your trade-in device status in the Google Fi app.
        1. Open the Google Fi app.
        2. Tap Manage Planand then Devices.

Go back to the Google Fi Learning Center .

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