If you're experiencing technical issues with Google Ads, such as pages not loading correctly, features not working, it might be due to a browser-related issues. This article provides a list of supported browsers and troubleshooting steps to resolve common technical issues.
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Instructions
Google Ads generally supports the current and prior major releases of the browsers in the list below. Make sure to download the latest version of your browser for the best experience with Google Ads. You might also view this alert message within your account: "The new Google Ads experience is not supported for your current browser."
For desktop computers, we support the following:
- Google Chrome
Google Chrome automatically updates to ensure that you always use the latest version. You can download Google Chrome for a seamless browsing experience. If you need help from your organization's IT team to choose a browser, check out Chrome for Work - Firefox
Download Firefox - Safari
Download Safari - Microsoft Edge
Download Microsoft Edge
Troubleshooting common technical issues
Even with a supported browser but still encountering problems like ads not appearing, or error messages (such as 404 error, server error), or unresponsive buttons. If so follow these steps:
- Clear browser cache and cookies: Old data stored in your browser can cause loading and formatting issues. Clearing them often resolves these problems.
- Enable cookies and JavaScript: Google Ads requires both to function correctly. Check your browser's settings to ensure they are allowed.
- Use an incognito or private browsing window: This helps determine if browser extensions or add-ons are interfering with Google Ads. If the issue doesn't occur in a private window, try disabling your extensions one by one.
- Disable VPN, proxy, or ad blockers: These tools can sometimes block scripts necessary for Google Ads to run properly. Try turning them off temporarily to check if that solves the issue.
- Try a different browser or device: This can help you figure out if the problem is specific to one browser or computer.
For Android and iOS devices, we recommend you use the Google Ads mobile app:
- Download the Google Ads app for Android
- Download the Google Ads app for iOS
- Learn more About the Google Ads mobile app
