• Google Workspace Status Dashboard
    • Incidents
    • Google Workspace Support

    Google Workspace Status Dashboard

    This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support . Learn more about what's posted on the dashboard in this FAQ . For additional information on these services, please visit https://workspace.google.com/ . For incidents related to Google Analytics, visit the Google Ads Status Dashboard .
    • Available
    • Service information
    • Service disruption
    • Service outage

    All incidents reported for Google Workspace Support

    2025

    Summary Date Duration
    **Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. **Workaround:** None at this time.
    		Nov 14, 2025
    2 days, 9 hours
    Various Workspace services are experiencing elevated latency and error rates
    		Jul 18, 2025
    46 minutes
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior.
    		Apr 16, 2025
    43 minutes
    **Summary:** Chat support functionality is degraded for Google Workspace Support customers. **Description:** We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers will be unable to contact Google Workspace support via Chat support. **Workaround:** Impacted customers can create a support case for any assistance.
    		Apr 6, 2025
    6 hours, 26 minutes
    Google Workspace customers can create chats during case creation but experience an issue providing attachments for chat cases
    		Mar 11, 2025
    1 hour, 15 minutes
    Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup.
    		Jan 28, 2025
    3 hours, 36 minutes

    2024

    Summary Date Duration
    **Summary:** We are investigating reports of issues with Google Cloud and Google Workspace Support. **Description:** We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted. **Workaround:** None at this time.
    		Nov 15, 2024
    3 hours, 35 minutes
    **Summary:** We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. **Description:** Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. **Diagnosis:** Customers impacted by this issue may observe errors during case creation. **Workaround:** If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure.
    		Nov 15, 2024
    6 hours, 10 minutes
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly.
    		Nov 8, 2024
    1 hour, 3 minutes
    We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details.
    		Oct 17, 2024
    7 hours, 9 minutes
    **Summary:** Customers may experience intermittent issues with support case creation **Description:** We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may receive an unexpected error while attempting case creation. **Workaround:** Retrying the case creation process may be successful due to the intermittent nature of the issue.
    		Oct 2, 2024
    1 hour, 52 minutes
    Summary: Workspace Super Admins trying to open unauthenticated support cases for account recovery help using toolbox are encountering 500 errors and unable to open support cases for account recovery. We will provide an update by Wednesday, 2024-04--24 14:45 US/Pacific with current details. Workaround: Customers having issues opening the account recovery cases can use https://support.google.com/a/contact/recovery_form to contact support until the issue is resolved.
    		Apr 24, 2024
    6 hours, 17 minutes

    2023

    Summary Date Duration
    We are experiencing an issue with Google Workspace Support beginning at Monday, 2023-11-20 22:29 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2023-11-21 02:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Customers impacted by this issue would not be able to attach files in the support chat within Google Workspace Admin consoles.
    		Nov 21, 2023
    1 hour, 45 minutes
    We're aware of a problem with Google Workspace Support affecting a significant subset of users. We will provide an update by Oct 2, 2023, 10:10 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.
    		Oct 2, 2023
    2 hours
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly.
    		Mar 24, 2023
    3 hours, 28 minutes

    2022

    Summary Date Duration
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but may experience delays in sending or receiving messages.
    		Nov 2, 2022
    1 hour, 23 minutes
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior.
    		Oct 20, 2022
    3 hours, 11 minutes
    We're experiencing an issue affecting less than an estimated 30 % of the Google Workspace Support user base. We will provide an update by Sep 16, 2022, 8:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior.
    		Sep 16, 2022
    7 hours, 4 minutes
    Google Workspace Customer Care Portal is experiencing an issue with comments creation. Users can create comments, but they will see an error and won't be able to see the comment (or any comments) in the feed.
    		Jun 20, 2022
    2 hours, 12 minutes
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are unable to access Google Workspace Support.
    		Apr 28, 2022
    1 hour, 24 minutes
    Customers may experience issues with case creation The issue is affecting Workspace case creation through chat, phone and Customer Care Portal. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide an update by 2022-03-16 10:30 PM UTC
    		Mar 16, 2022
    1 hour, 43 minutes
    We're aware of a problem with Google Workspace Support affecting a majority of users. We will provide an update by Feb 10, 2022, 12:06 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are unable to access Google Workspace Support, but we've provided a workaround below.
    		Feb 10, 2022
    6 hours, 5 minutes

    2021

    Summary Date Duration
    We're aware of a problem with Google Workspace Support affecting a majority of users. We will provide an update by Oct 13, 2021, 11:30 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.
    		Oct 13, 2021
    1 hour, 20 minutes
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior.
    		Sep 27, 2021
    5 hours, 45 minutes
    We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly.
    		Sep 15, 2021
    2 hours, 59 minutes
    Cloud Support API & Contact-Us-Form (CUF) is experiencing issues
    		Aug 19, 2021
    1 hour, 40 minutes

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    • Times are listed in Coordinated Universal Time (UTC)
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