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Portal user management requests are meant for creating and managing users in the Support Portal. Support Portal users can create, view, and update Support tickets or service requests using one of the following methods:
- If you file support cases via Apigee Support portal , then refer to Apigee Support portal user management requests
- If you file support cases via Google Cloud console, then refer to Google Cloud console user management requests .
Apigee Support portal user management requests
Service request description
Can I do this myself?
How to perform this operation?
Reset the support portal user password
Yes
You can reset the password using the following instructions:
- Go to Apigee Support and navigate to the File a support ticket section.
- Click File a support ticket .
- Click Forgot Your Password? in the Apigee Support portal page.
Update support portal admin contact in the support portal
No
File a support case with the Google Cloud support team.
Google Cloud console user management requests
Google Cloud console allows Apigee and hybrid users to create and manage cases. For information about the various user roles and getting access control to Google Cloud console see Access control with IAM .
Service request description
Can I do this myself?
How to perform this operation?
Onboard (add) new users into Google Cloud console
Yes
- Choose the appropriate Customer Care IAM role
- Add users to appropriate Customer Care IAM role in Google Cloud console
Remove existing users from Google Cloud console
Yes
