Conversational Insights datasets

Group conversations to use for testing and evaluating the results of other features, like Agent Assist summarization. These conversation groupings are called datasets. Curate your datasets by choosing conversations from your existing conversation history or uploading new conversations to Cloud Storage.

View list

Follow these instructions to access your conversation datasets.

1. Navigate to the Conversational Insights console , sign in, and select your project.
2. Click Datasets. This page displays a list of all your existing datasets.

From this page, you can perform the following additional actions:

• Create, duplicate, or remove a dataset.
• Add or remove conversations from a dataset.
• View details about conversations in a dataset.

Create

Follow these steps to create a new dataset from the Datasetspage in the Conversational Insights console.

1. Click + Create.
2. Enter a Nameand a brief optional Descriptionof your dataset, then click Next.
3. Choose from one of the following options, then follow the instructions to add conversations.

Duplicate

Follow these steps to duplicate an existing dataset from the Datasetspage in the Conversational Insights console .

1. Select a dataset from the list, then choose one of the following options.
   • Click more_vert > Duplicate.
   • Click Duplicate.
2. Enter a Nameand a brief Descriptionfor the new copy of your dataset.
3. Click Duplicate.

Remove

Follow these steps to remove a dataset from the Datasetspage in the Conversational Insights console .

1. Select a dataset from the list and click more_vert More.
2. Click Delete.

Manage conversations in a dataset

After you create a dataset, you can add or remove individual conversations in the Conversational Insights console . Then follow these steps to modify your dataset.

1. Click a dataset to view details about it.
2. Click to Enable dataset changes.
3. Click Datato view a list of conversations in the dataset.

After step 3, you can perform any of the following actions to modify your dataset.

Add

Follow these steps to add more conversations to an existing dataset.

1. Click + Add data.
2. Choose your conversation data source: Conversation historyor Upload external.
3. Fill in the details just like for step 3 when you created the dataset.

Remove

Follow these steps to remove one or more conversations from a dataset.

1. Check each conversation you want to remove.
2. Click Delete selected.

View details

You can view conversation details from either the Conversation Hubor the Datasetspages in the Conversational Insights console .

Follow these steps to view details about a single conversation in your dataset.