This message is used to hold all the Conversation Signals data, which will be converted to JSON and exported to BigQuery.
| JSON representation |
|---|
{
"turnSignals"
:
{
object (
|
| Fields | |
|---|---|
turnSignals
|
Required. Turn signals for the current turn. |
TurnSignals
Collection of all signals that were extracted for a single turn of the conversation.
| JSON representation |
|---|
{
"noMatch"
:
boolean
,
"noUserInput"
:
boolean
,
"dtmfUsed"
:
boolean
,
"userEscalated"
:
boolean
,
"agentEscalated"
:
boolean
,
"reachedEndPage"
:
boolean
,
"webhookStatuses"
:
[
string
]
,
"failureReasons"
:
[
enum (
|
| Fields | |
|---|---|
noMatch
|
Whether NLU predicted NO_MATCH. |
noUserInput
|
Whether user provided no input. |
dtmfUsed
|
Whether user was using DTMF input. |
userEscalated
|
Whether user was specifically asking for a live agent. |
agentEscalated
|
Whether agent responded with LiveAgentHandoff fulfillment. |
reachedEndPage
|
Whether turn resulted in End Session page. |
webhookStatuses[]
|
Human-readable statuses of the webhooks triggered during this turn. |
failureReasons[]
|
Failure reasons of the turn. |
sentimentScore
|
Sentiment score of the user utterance if sentiment was enabled. |
sentimentMagnitude
|
Sentiment magnitude of the user utterance if sentiment was enabled. |
