To get details on your mail-in or walk-in repair, contact your walk-in repair partner or go to your Google Store Repair history .
Get repair status updates
Track your mail-in repair
- After you send your item for repair:
- After we receive your mailed-in repair, updates start to appear on your Google Store Repair history . Allow 2–3 days for your device to be delivered to us.
- Allow up to 10 business days for the mail-in process to be completed and returned to you.
- If you request a prepaid shipping package, we’ll send it in up to 2 business days.
- For pending or declined updates:
- If your repair order needs an update after our inspection, you'll be asked for approval in an email with a subject line: “Action needed: Approve changes to repair order immediately, RMA# xxx.”
- You have 10 days to approve or decline the update.
- If you decline the update, your device won’t be repaired and it'll be returned in up to 2 business days.
- After you approve the final cost and complete checkout, the order will be completed in up to 3 business days.
Check your walk-in repair
To get updates on your walk-in repair, contact the repair partner you visited. If you gave the repair partner the email address linked to your Google Account, limited walk-in repair status info will show in your Google Store Repair history .
Tip:The walk-in repair status on your Google Store Repair history may not always reflect the latest info.
Find your shipping status
To get tracking information and updates on your mail-in repair, check your Google Store Repair history
. You can also use tracking numbers or tracking links from your carrier to get repair updates.
You can also track your shipping kit in your Google Store Order history
.
For prepaid packaging:Check emails from the Google Store that have tracking links. You can also check your Google Store Order history
.
Find Order history or Repair history
- Sign in to store.google.com .
- At the top right, select User.
- Select what you want to find:
- To go to “Order history,” select Orders.
- To go to “Repair history,” select Repairs.
