Stay organized with collectionsSave and categorize content based on your preferences.
Getting support
Get a Google support package
Google Cloud offers different support packages to meet
different needs, such as 24/7 coverage, phone support, and access to a technical
support manager. For more information,
seeCloud Customer Care.
Get support from the community
Ask a question on Stack Overflow
Ask a question about Identity Platform onStack Overflow.
Use the taggoogle-identityfor questions about
Identity Platform. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
Discuss Identity Platform
You can visit the Google CloudSlack communityto discuss
Identity Platform and other Google Cloud products. If you haven't
already joined,use this form to sign up.
File feature requests and bug reports
If you'd like to request a new feature for Identity Platform, or
encounter a reproducible bug, you can report them through theissue tracker. You canreview the open issuesto see if your bug or request has already been reported, andstaran existing thread to keep updated. If there are no existing threads, you canrequest a new featureorreport a new bug.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eGoogle Cloud offers various support packages, including 24/7 coverage, phone support, and access to a technical support manager, detailed in the Cloud Customer Care documentation.\u003c/p\u003e\n"],["\u003cp\u003eFor community support, users can post questions on Stack Overflow using the \u003ccode\u003egoogle-identity\u003c/code\u003e tag, which is monitored by both the community and Google engineers for unofficial support.\u003c/p\u003e\n"],["\u003cp\u003eThe Google Cloud Slack community allows for discussions about Identity Platform and other Google Cloud products, with a signup form available for new members.\u003c/p\u003e\n"],["\u003cp\u003eFeature requests and bug reports for Identity Platform can be submitted through the issue tracker, where users can also review, star, or create new issues.\u003c/p\u003e\n"]]],[],null,["# Getting support\n===============\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet\ndifferent needs, such as 24/7 coverage, phone support, and access to a technical\nsupport manager. For more information,\nsee [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\n### Ask a question on Stack Overflow\n\nAsk a question about Identity Platform on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-identity).\nUse the tag `google-identity` for questions about\nIdentity Platform. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support.\n\n### Discuss Identity Platform\n\nYou can visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nIdentity Platform and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\n### File feature requests and bug reports\n\nIf you'd like to request a new feature for Identity Platform, or\nencounter a reproducible bug, you can report them through the\n[issue tracker](/support/docs/issue-trackers). You can\n[review the open issues](https://issuetracker.google.com/savedsearches/6115075)\nto see if your bug or request has already been reported, and\n[star](https://developers.google.com/issue-tracker/guides/subscribe#subscribing_by_starring_an_issue)\nan existing thread to keep updated. If there are no existing threads, you can\n[request a new feature](https://issuetracker.google.com/issues/new?component=1120253&template=1629995)\nor [report a new bug](https://issuetracker.google.com/issues/new?component=1120253&template=1629969)."]]
