Contact Center AI Insights API: Node.js Client
contactcenterinsights client for Node.js
A comprehensive list of changes in each version may be found in the CHANGELOG .
- Contact Center AI Insights API Node.js Client API Reference
- Contact Center AI Insights API Documentation
- github.com/googleapis/google-cloud-node/packages/google-cloud-contactcenterinsights
Read more about the client libraries for Cloud APIs, including the older Google APIs Client Libraries, in Client Libraries Explained .
Table of contents:
Quickstart
Before you begin
- Select or create a Cloud Platform project .
- Enable billing for your project .
- Enable the Contact Center AI Insights API API .
- Set up authentication so you can access the API from your local workstation.
Installing the client library
npm install @google-cloud/contact-center-insights
Using the client library
// Imports the Google Cloud client library
const {
ContactCenterInsightsClient,
} = require(' @google-cloud/contact-center-insights
');
// TODO(developer): replace with your prefered project ID.
// const projectId = 'my-project'
const client = new ContactCenterInsightsClient
();
//TODO(library generator): write the actual function you will be testing
async function listConversations() {
const conversations = await client.listConversations({
parent: `projects/${projectId}/locations/${location}`,
});
console.info(conversations);
}
listConversations();
Samples
Samples are in the samples/
directory. Each sample's README.md
has instructions for running its sample.
| Sample | Source Code | Try it |
|---|---|---|
|
Contact_center_insights.bulk_analyze_conversations
|
source code | 
|
|
Contact_center_insights.bulk_delete_conversations
|
source code |
|
|
Contact_center_insights.bulk_download_feedback_labels
|
source code |
|
|
Contact_center_insights.bulk_upload_feedback_labels
|
source code |
|
|
Contact_center_insights.calculate_issue_model_stats
|
source code |
|
|
Contact_center_insights.calculate_stats
|
source code |
|
|
Contact_center_insights.create_analysis
|
source code |
|
|
Contact_center_insights.create_analysis_rule
|
source code |
|
|
Contact_center_insights.create_conversation
|
source code |
|
|
Contact_center_insights.create_feedback_label
|
source code |
|
|
Contact_center_insights.create_issue_model
|
source code |
|
|
Contact_center_insights.create_phrase_matcher
|
source code |
|
|
Contact_center_insights.create_qa_question
|
source code |
|
|
Contact_center_insights.create_qa_scorecard
|
source code |
|
|
Contact_center_insights.create_qa_scorecard_revision
|
source code |
|
|
Contact_center_insights.create_view
|
source code |
|
|
Contact_center_insights.delete_analysis
|
source code |
|
|
Contact_center_insights.delete_analysis_rule
|
source code |
|
|
Contact_center_insights.delete_conversation
|
source code |
|
|
Contact_center_insights.delete_feedback_label
|
source code |
|
|
Contact_center_insights.delete_issue
|
source code |
|
|
Contact_center_insights.delete_issue_model
|
source code |
|
|
Contact_center_insights.delete_phrase_matcher
|
source code |
|
|
Contact_center_insights.delete_qa_question
|
source code |
|
|
Contact_center_insights.delete_qa_scorecard
|
source code |
|
|
Contact_center_insights.delete_qa_scorecard_revision
|
source code |
|
|
Contact_center_insights.delete_view
|
source code |
|
|
Contact_center_insights.deploy_issue_model
|
source code |
|
|
Contact_center_insights.deploy_qa_scorecard_revision
|
source code |
|
|
Contact_center_insights.export_insights_data
|
source code |
|
|
Contact_center_insights.export_issue_model
|
source code |
|
|
Contact_center_insights.get_analysis
|
source code |
|
|
Contact_center_insights.get_analysis_rule
|
source code |
|
|
Contact_center_insights.get_conversation
|
source code |
|
|
Contact_center_insights.get_encryption_spec
|
source code |
|
|
Contact_center_insights.get_feedback_label
|
source code |
|
|
Contact_center_insights.get_issue
|
source code |
|
|
Contact_center_insights.get_issue_model
|
source code |
|
|
Contact_center_insights.get_phrase_matcher
|
source code |
|
|
Contact_center_insights.get_qa_question
|
source code |
|
|
Contact_center_insights.get_qa_scorecard
|
source code |
|
|
Contact_center_insights.get_qa_scorecard_revision
|
source code |
|
|
Contact_center_insights.get_settings
|
source code |
|
|
Contact_center_insights.get_view
|
source code |
|
|
Contact_center_insights.import_issue_model
|
source code |
|
|
Contact_center_insights.ingest_conversations
|
source code |
|
|
Contact_center_insights.initialize_encryption_spec
|
source code |
|
|
Contact_center_insights.list_all_feedback_labels
|
source code |
|
|
Contact_center_insights.list_analyses
|
source code |
|
|
Contact_center_insights.list_analysis_rules
|
source code |
|
|
Contact_center_insights.list_conversations
|
source code |
|
|
Contact_center_insights.list_feedback_labels
|
source code |
|
|
Contact_center_insights.list_issue_models
|
source code |
|
|
Contact_center_insights.list_issues
|
source code |
|
|
Contact_center_insights.list_phrase_matchers
|
source code |
|
|
Contact_center_insights.list_qa_questions
|
source code |
|
|
Contact_center_insights.list_qa_scorecard_revisions
|
source code |
|
|
Contact_center_insights.list_qa_scorecards
|
source code |
|
|
Contact_center_insights.list_views
|
source code |
|
|
Contact_center_insights.query_metrics
|
source code |
|
|
Contact_center_insights.tune_qa_scorecard_revision
|
source code |
|
|
Contact_center_insights.undeploy_issue_model
|
source code |
|
|
Contact_center_insights.undeploy_qa_scorecard_revision
|
source code |
|
|
Contact_center_insights.update_analysis_rule
|
source code |
|
|
Contact_center_insights.update_conversation
|
source code |
|
|
Contact_center_insights.update_feedback_label
|
source code |
|
|
Contact_center_insights.update_issue
|
source code |
|
|
Contact_center_insights.update_issue_model
|
source code |
|
|
Contact_center_insights.update_phrase_matcher
|
source code |
|
|
Contact_center_insights.update_qa_question
|
source code |
|
|
Contact_center_insights.update_qa_scorecard
|
source code |
|
|
Contact_center_insights.update_settings
|
source code |
|
|
Contact_center_insights.update_view
|
source code |
|
|
Contact_center_insights.upload_conversation
|
source code |
|
|
Quickstart
|
source code |
|
The Contact Center AI Insights API Node.js Client API Reference documentation also contains samples.
Supported Node.js Versions
Our client libraries follow the Node.js release schedule . Libraries are compatible with all current active and maintenance versions of Node.js. If you are using an end-of-life version of Node.js, we recommend that you update as soon as possible to an actively supported LTS version.
Google's client libraries support legacy versions of Node.js runtimes on a best-efforts basis with the following warnings:
- Legacy versions are not tested in continuous integration.
- Some security patches and features cannot be backported.
- Dependencies cannot be kept up-to-date.
Client libraries targeting some end-of-life versions of Node.js are available, and
can be installed through npm dist-tags
.
The dist-tags follow the naming convention legacy-(version)
.
For example, npm install @google-cloud/contact-center-insights@legacy-8
installs client libraries
for versions compatible with Node.js 8.
Versioning
This library follows Semantic Versioning .
This library is considered to be stable. The code surface will not change in backwards-incompatible ways unless absolutely necessary (e.g. because of critical security issues) or with an extensive deprecation period. Issues and requests against stablelibraries are addressed with the highest priority.
More Information: Google Cloud Platform Launch Stages
Contributing
Contributions welcome! See the Contributing Guide .
Please note that this README.md
, the samples/README.md
,
and a variety of configuration files in this repository (including .nycrc
and tsconfig.json
)
are generated from a central template. To edit one of these files, make an edit
to its templates in directory
.
License
Apache Version 2.0
See LICENSE
