Case
(
mapping
=
None
,
*
,
ignore_unknown_fields
=
False
,
**
kwargs
)
A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time.
A case is parented by a Google Cloud organization or project.
Organizations are identified by a number, so the name of a case parented by an organization would look like this:
::
organizations/123/cases/456
Projects have two unique identifiers, an ID and a number, and they look like this:
::
projects/abc/cases/456
::
projects/123/cases/456
You can use either of them when calling the API. To learn more about
project identifiers, see AIP-2510 <https://google.aip.dev/cloud/2510>
__.
Attributes
name
str
Identifier. The resource name for the case.
display_name
str
The short summary of the issue reported in this case.
description
str
A broad description of the issue.
classification
time_zone
str
The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API.
subscriber_email_addresses
MutableSequence[str]
The email addresses to receive updates on this case.
state
create_time
google.protobuf.timestamp_pb2.Timestamp
Output only. The time this case was created.
update_time
google.protobuf.timestamp_pb2.Timestamp
Output only. The time this case was last updated.
creator
google.cloud.support_v2.types.Actor
The user who created the case. Note: The name and email will be obfuscated if the case was created by Google Support.
contact_email
str
A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs.
escalated
bool
Whether the case is currently escalated.
test_case
bool
Whether this case was created for internal API testing and should not be acted on by the support team.
language_code
str
The language the user has requested to receive support in. This should be a BCP 47 language code (e.g.,
"en"
, "zh-CN"
, "zh-TW"
, "ja"
, "ko"
). If no
language or an unsupported language is specified, this field
defaults to English (en).
Language selection during case creation may affect your
available support options. For a list of supported languages
and their support working hours, see:
https://cloud.google.com/support/docs/language-working-hourspriority
Classes
Priority
Priority
(
value
)
The case Priority. P0 is most urgent and P4 the least.
State
State
(
value
)
The status of a support case.
