This document lists the diagnostic information that helps Cloud Customer Care troubleshoot issues related to Red Hat Enterprise Linux (RHEL) high-availability (HA) clusters running SAP solutions on Google Cloud. Sharing these details when you create a support case helps Customer Care quickly isolate the root cause and reduce the overall resolution time.
Include the following details in your support case:
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A complete and detailed description of the problem or error, including the following:
- The current application or system state.
- The date and time when the error occurred.
- If you're facing a performance issue with your SAP workload, then gather diagnostic information about SAP workload performance .
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If you are using Google Cloud's Agent for SAP , then you can generate and share the support bundle .
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If you aren't using Google Cloud's Agent for SAP , then collect information about the cluster, including configuration details, system information, and diagnostic information, which includes the following:
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If you have the Red Hat
sospackage or can install it, use thesosreporttool to collect the cluster information.-
To install the
sospackage:sudo yum install -y sos
-
Run the
sosreporttool on all cluster nodes:sosreport
-
-
If don't have the
sospackage, you can run thecrm_reporttool on all cluster nodes and provide the Corosync logs.Specify a start time ( from time ) that is approximately 1 hour before the issue occurred. Specify an end time ( to time ) that is at least an hour after the issue was resolved.
-
Run the
crm_reporton all nodes, specifying the from time and to time on the '-f' and '-t' flags, respectively.crm_report -f " yyyy/mm/dd hh:mm " -t " yyyy/mm/dd hh:mm "
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For RHEL 7, additionally provide the log file
/var/log/cluster/corosync.logfor the cluster software from each cluster node.
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For more information about the
sosreporttool, see What is an sos report and how to create one in Red Hat Enterprise Linux? . -
