Page Summary
-
When an ad fails to load, a failure callback is triggered, providing a
LoadAdErrorobject with details about the error. -
The
LoadAdErrorobject contains information such as the error's domain, code, message, and underlying cause. -
The error message from
com.google.admoborcom.google.android.gms.adsdomain errors can be referenced in a help center article for further explanation and resolution steps.
When an ad fails to load, a failure callback is called which provides a LoadAdError
object.
For any ad format, if the ad fails to load, the following callback is called:
public
void
OnAdFailedToLoad
(
object
sender
,
AdFailedToLoadEventArgs
args
)
The following code snippet retrieves error information when an ad fails to load:
public
void
OnAdFailedToLoad
(
object
sender
,
AdFailedToLoadEventArgs
args
)
{
LoadAdError
loadAdError
=
args
.
LoadAdError
;
// Gets the domain from which the error came.
string
domain
=
loadAdError
.
GetDomain
();
// Gets the error code. See
// https://developers.google.com/ad-manager/mobile-ads-sdk/android/reference/com/google/android/gms/ads/AdRequest
// and https://developers.google.com/ad-manager/mobile-ads-sdk/ios/api/reference/Enums/GADErrorCode
// for a list of possible codes.
int
code
=
loadAdError
.
GetCode
();
// Gets an error message.
// For example "Account not approved yet". See
// https://support.google.com/admob/answer/9905175 for explanations of
// common errors.
string
message
=
loadAdError
.
GetMessage
();
// Gets the cause of the error, if available.
AdError
underlyingError
=
loadAdError
.
GetCause
();
// All of this information is available via the error's toString() method.
Debug
.
Log
(
"Load error string: "
+
loadAdError
.
ToString
());
// Get response information, which may include results of mediation requests.
ResponseInfo
responseInfo
=
loadAdError
.
GetResponseInfo
();
Debug
.
Log
(
"Response info: "
+
responseInfo
.
ToString
());
}
This information can be used to more accurately determine what caused the ad
load to fail. In particular, for errors under the domain com.google.admob
on
iOS and com.google.android.gms.ads
on Android, the GetMessage()
can be
looked up in this help center
article
for a more detailed
explanation and possible actions that can be taken to resolve the issue.
