Frequently asked questions
FAQ
About GFiber
About GFiber
Yes. GFiber is the brand name for Google Fiber.
GFiber is nationally recognized for its performance and customer satisfaction. Since first being eligible for the JD Power Customer Satisfaction Award in 2023, GFiber (formerly Google Fiber) has been awarded #1 in for Residential Wired Internet Service in the South Region three years in a row (2023, 2024 and 2025). GFiber has swept every sub-category each year including being ranked the highest in value for price paid.
Voted the best overall internet by the people who use it.
GFiber is a four-time PCMag Readers’ Choice winner for Best Overall ISP and has been named Best Overall by Reviews.org for two years running.
The gold standard for fiber technology.
Forbes Home has named GFiber the Best Fiber Internet for three consecutive years (2024–2026), and Reviews.org has crowned GFiber the Best Fiber Provider for 2025 and 2026.
Built for those who need the most from their connection.
GFiber has been named PCMag’s Best Gaming ISP three years in a row and was recognized as the Fastest ISP by Reviews.org for 2025 and 2026.
Leading the way among the big names.
PCMag named GFiber the Best Major ISP for both 2024 and 2025, proving that you don't have to sacrifice personal service for scale.
Additionally, GFiber was named 2025's Best Overall Internet Provider in the US by HighSpeedInternet.com
.
And we are most proud and grateful for how our customers feel about us. See what our customers have to say
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GFiber speeds range from 1,000 Mbps to 8,000 Mbps depending on your service. Our speeds are straightforward: 1 gig equals 1,000 Mbps. This means your max download and upload speeds will match your service—for example, our Home 3 Gig product offers speeds up to 3,000 Mbps. You’ll typically can get the fastest possible internet speeds by connecting your computer to your Fiber Jack or router with an Ethernet cable. Check out this Help Center article
with tips on how to make the most of your wireless connection.
Gfiber availability
GFiber provides service in various metropolitan areas across several states, including but not limited to:
- Alabama: Huntsville
- Arizona: Chandler, Mesa, and Queen Creek
- California: Oakland, Orange County, San Diego, and San Francisco
- Colorado: Denver, Lakewood, Westminster, and Douglas County
- Florida: Miami
- Georgia: Atlanta
- Idaho: Pocatello
- Illinois: Chicago
- Iowa: Des Moines, West Des Moines, and Council Bluffs
- Kansas: Kansas City, Olathe, Leawood, and Overland Park
- Missouri: Kansas City and Jefferson City
- Nebraska: Omaha and Bellevue
- Nevada: Las Vegas
- North Carolina: Charlotte and The Triangle
- South Carolina: Fort Mill and Tega Cay
- Tennessee: Nashville, Smyrna, Franklin, and Murfreesboro
- Texas: Austin and San Antonio
- Utah: Salt Lake City, Provo, and Logan
- Washington: Seattle
Enter your address at fiber.google.com
to see if GFiber is available at your home. If service is not yet at your address, you can sign up for notifications to be the first to hear when our network expands to your neighborhood.
Products and performance
GFiber offers three lifestyle internet products tailored to how you live: Core 1 Gig is our original, reliable cornerstone for foundational needs; Home 3 Gig is the lifeblood of the modern, multi-tasking connected home; and Edge 8 Gig provides a boundary-defying, no-limit experience for power users and tech enthusiasts.
GFiber prides itself on a proactive approach to reliability. In the event of a prolonged or uniquely severe "extraordinary" outage, GFiber has a standard process to automatically issue credits.
In addition, GFiber is built on a pure fiber-optic network that uses light to transmit data, resulting in highly direct performance. Our on-net latency is better than the industry average. 1
GFiber even offers a 99.9% Uptime Guarantee (UGA) for customers on the Edge 8 Gig or Business 2 Gig products. 2
If the 99.9% uptime is not met, eligible customers receive an uptime guarantee credit of 25% of their monthly recurring charge.
Technical details of the UGA
- Downtime definition: A total loss of signal after completion of construction and installation.
- Exclusions: The guarantee does not cover downtime caused by scheduled maintenance, commercial power outages, or hardware/software issues on the customer side.
No. GFiber does not have data caps, overage charges, or speed throttling. Use as much as you need.
Yes, GFiber service is designed to be secure from the ground up. To protect your business or home, GFiber provides modern hardware that supports WPA3 encryption and receives automatic firmware updates. We believe great internet isn’t just about speed—it’s about having a connection you can trust every time you go online.
- Encryption & Security: GFiber routers use WPA2/WPA3 encryption, and the network supports secure protocols, including options to configure advanced settings like DMZ and port forwarding.
- Network Management: The GFiber App allows users to manage network settings, change passwords, and monitor connected devices.
- Guest Access: Users can create separate guest network access to protect the main network.
- Account Protection: GFiber uses account PIN codes, passkeys (fingerprint/face scan), and secure notification preferences to protect customer accounts.
- Infrastructure Security: Fiber-optic cables are generally immune to electromagnetic interference and difficult to tap, providing improved physical security.
Yes. Unlike many other providers, we include a Wi-Fi 7 multi-gig router with Home and Edge products. The Core product includes a Wi-Fi 6E router. 3
Wi-Fi 7 delivers lower latency and higher throughput—making it perfect for homes with a lot of devices, high-resolution streaming, gaming, or frequent video calls. Learn more about Wi-Fi 7 from GFiber.
Pricing and contracts
GFiber uses simple, flat-fee pricing with no hidden costs or equipment fees. 4
- Core 1 Gig: $70/mo
- Home 3 Gig: $100/mo
- Edge 8 Gig: $150/mo
No. GFiber does not use promotional pricing. In fact, we have not changed the price on GFiber internet, ever. Our 1 Gig internet has remained $70 since our launch in 2012. Your rate stays the same, and equipment is included in the monthly price.
No. You can cancel at any time. There are no annual contract commitments and no early termination fees if you choose to cancel.
No. We don’t believe in shenanigans. That means you won't see equipment rental fees, data overage fees, or early termination fees on your bill.
Equipment and installation
Yes. You can connect a third-party router to the Ethernet port on the Fiber Jack (ONT).
GFiber offers free self install and professional installation. For professional installation, a technician will visit your home to install the Fiber Jack (if there isn’t one already) and equipment, typically completing the process in about two hours. If your home had GFiber in the past (even with a previous occupant), you may be eligible for self-installation. We’ll send you a router and you can complete the set up through an easy wizard in the GFiber app.
Learn more about the installation process here.
