应用场景：
利用常见问题解答文档回答复杂的客户问题
客户询问了涉及多个方面的复杂问题。您需要查找并使用分散在多个文档中的信息，才能准确回答这个问题。您向 Google 云端硬盘侧边栏中的 Gemini 发出提示。您输入：
Summarize information about [product name] including the product’s specific [return policy], [ingredients], and [certifications].
Summarize information about [product name] including the product’s specific [return policy], [ingredients], and [certifications].
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Gemini 返回一份摘要和多个指向相关文件的链接，您可以在侧边栏中直接点击打开它们。您阅读了相应信息，然后返回邮箱，以生成要发送给客户的回答。您打开邮件，向 Gmail 侧边栏中的 Gemini 发出提示，并通过输入“@[文件名]”来链接相关文件。您输入：
Generate a response to the customer question about our [return policy] and [product certifications] based on @[Customer FAQ Document]. Use a helpful and professional tone.
Generate a response to the customer question about our [return policy] and [product certifications] based on @[Customer FAQ Document]. Use a helpful and professional tone.
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您是客户服务团队的经理。您需要创建可扩容的资源，在整个团队中实现沟通标准化。您打开一个新的 Google 文档，并通过向 Google 文档侧边栏中的 Gemini 发出提示来集思广益。您输入：
Draft templates for three different types of customer communication. Create templates for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone.
Draft templates for three different types of customer communication. Create templates for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone.
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可以从建议的模板入手，然后修改和调整各元素，使之与公司的品牌和政策相符。现在，您想要概述团队的沟通最佳实践，用于入职培训。您打开一个新的 Google 文档，并向 Google 文档中的 Gemini 发出提示。您输入：
Craft a list of customer communication best practices that can be used to train new team members. Outline three sections, including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries.
Craft a list of customer communication best practices that can be used to train new team members. Outline three sections, including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries.
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您还希望为团队提供标准化用语，供他们在与客户通话时使用。您在 Gemini 应用中发出以下提示：
I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information.
I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information.
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您注意到客户投诉有所增多。您需要开展跨部门协作，以解决反复出现的问题。您向 Gmail 中的 Gemini 发出提示。您输入：
Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities.
Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities.
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您修改电子邮件并将其发送给您的同事。现在，您想创建一个电子表格，用来跟踪这项跨部门行动的进展。您打开一个 Google 表格，并向 Google 表格侧边栏中的 Gemini 发出提示。您输入：
Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics, including support ticket volume and priority level (high, medium, low).
Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics, including support ticket volume and priority level (high, medium, low).
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