Here's how to change the email addresses for a large number of users, after changing the primary domain for your Google Workspace account. For example, if your organization’s primary domain was example.com and you change it to solarmora.com , you'll need to change everyone's address from user@example.com to user@solarmora.com .
Tip:Expect this process to take anywhere from 6 minutes for 240 users to 10 hours for 24,000 users.
Change email addresses using a spreadsheet
Before you begin:Consider the Impact of changing a username .
Step 1: Export a list of users to Sheets- Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
- Go to Menu Directory > Users .
- At the top of the page, click Bulk update users.
- Click Download user info in CSV file to download a comma-separated values (.csv) file with all user accounts.
Your Tasks list opens automatically and shows the progress of the download.
After processing:
- Under Your Tasks, click Download CSV.
- (Optional) Remove users from the spreadsheet that you don’t want to rename, including the username that you used to sign in.
- Copy the full list of user email addresses from the Email Addresscolumn and paste it into the New Primary Email column.
- Select the New Primary Emailcolumn.
- Click Edit
Find and Replace.
- In Find, enter the old primary domain.
- In Replace with, enter the new primary domain.
- Click Replace all.
- Save the spreadsheet as a CSV file.
- Sign in with an administrator account to the Google Admin console.
If you aren’t using an administrator account, you can’t access the Admin console.
- Go to Menu Directory > Users .
- At the top of the Userspage, click Bulk update users.
- Click Attach CSV file.
- Browse to the location on your computer and attach the CSV file.
- Click Upload.
- If there's an error, enter the missing information in your spreadsheet and upload the file again. For more information, go to common errors
.
Your Tasks list opens automatically and shows the progress of the upload. Once processing is complete, you'll receive an email report.
-
If there's a processing error, download the log file from your Tasks list.
For more, read Resolve common errors .
It can take up to 24 hours for new users to access Google Workspace services and appear in the Google Workspace Directory.