If your organization has set up policy rules that filter email messages for content compliance, and a user in your organization sends an email that violates a rule, the email bounces. The user gets an error message that a rule has been violated. As a Google Workspace administrator, you can use the error message to resolve and prevent policy violations.
Policy violations and solutions
Compliance, routing, or custom error message
You might have a policy rule that prevents users from sending messages containing credit card numbers. Similarly, you can have a policy that prevents users from sending messages with .zip attachments. If a message bounces because it violates a routing, compliance, or objectionable content rule, you’ll see one of these messages:
- Default rejection message—For example, Rejected due to policy associated with sender.
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A custom message—You can enter a custom message when you set up the rule.
How do I fix the problem?
If there’s a custom message, follow the directions to fix the problem. If there’s no custom message, you need to examine the logs. For details, see Display information on triggered settings .
Related topics
Encryption error message
How do I fix the problem?
Ensure that S/MIME keys are exchanged prior to rule enforcement. For details, see Enable hosted S/MIME for enhanced message security .
