This article is for IT administrators troubleshooting Chromebook enrollment.
You may encounter various error codes when uploading a log file to Log Analyzer
. The error codes have similar patterns to HTTP error codes
. For example, 200
means that enrollment is successful, and 400
means that there are bad requests. An exception is the 100
series, which follows a different set of rules for Chrome.
This list is not exhaustive, and it's subject to change. It's derived from the device management service source code. Chromium.org has a complete list of enrollment errors .
Server request failed error codes
| Code | Meaning | Details |
|---|---|---|
|
200
|
Success | The device enrolled successfully and got the OK from the server. |
|
400
|
Invalid Argument | The device sent data that wasn’t expected during enrollment. |
|
401
|
Not Authorization | The authorization token isn’t valid and enrollment can’t continue. |
|
402
|
Missing Licenses | The domain doesn’t have enough licenses to enroll. |
|
403
|
Device Management Not Allowed | Chrome Management isn’t enabled on the domain. |
|
404
|
URL not found | Something (a proxy) is returning a 404 error when accessing the enrollment URL. |
|
405
|
Invalid Serial Number | The serial number is invalid and enrollment won’t continue. |
|
409
|
Device ID conflict | The device ID already exists and it won’t enroll a duplicate. |
|
410
|
Device Not Found | The enrollment server can't find the device. |
|
500
|
Internal Server Error | The enrollment server has an issue. Try again later. |
|
503
|
Service Unavailable | The enrollment server has an issue. Try again later. |
|
902
|
Policy Not Found | The Chrome policy isn’t found. |
Server errors (100 series)
| Code | Short Name | Description |
|---|---|---|
|
-103
|
CONNECTION ABORTED | The connection timed out due to not receiving an ACK signal for data sent. |
|
-105
|
NAME NOT RESOLVED | A host name couldn’t be resolved. |
|
-106
|
INTERNET DISCONNECTED | The internet connection was lost. |
|
-107
|
SSL ERROR | An SSL error occurred. |
|
-113
|
SSL VERSION / CIPHER MISMATCH | The client and server don't support a common SSL protocol version or cipher suite. |
|
-116
|
SSL RENEGOTIATION ERROR | During SSL renegotiation the server sent a certificate with an error. |
|
-117
|
BAD SSL CLIENT AUTH | The authentication handshake failed because of a bad or missing client certificate. |
|
-126
|
SSL BAD RECORD MAC ALERT | An SSL peer sent Google a fatal bad_record_mac alert. |
|
-136
|
CERTIFICATE INVALID | Certificate presented by the HTTPS proxy was invalid. |
|
-137
|
NAME RESOLUTION FAILED | An error occurred when trying to do a Domain Name System (DNS) resolution. |
|
-149
|
BAD PEER PUBLIC KEY | SSL peer public key is invalid. |
