You can cancel an order from the Google Store if you have the option to do so.
Cancel a shipment
Cancel your order | Google Store
To cancel or stop a shipment:
- Go to your Google Store "Order history" page .
- Find the order with the shipment that you want to cancel.
- Select View or edit order.
- Select Cancel shipment.
- If this isn’t an option, it’s too late to cancel the shipment. You can refuse your delivery or return your order after delivery .
You’ll get an email that confirms your shipment is canceled.
Tip:If you have many shipments, you must cancel each shipment separately.
Common situations when you cancel an order
- If your order is split into many shipments:You can cancel each shipment separately.
- If the canceled order includes a device trade-in:The trade-in is automatically canceled. You can place a new order and trade in a device at a different time.
- If your order already shipped:You can refuse the package in person or leave a note on your door. If you’re able to refuse it, you must contact Google Store Support to get a refund . If the driver still delivers the package, you can return your order at a later date .
- If you got your order and you're within the return period:You can start a return on the Google Store "Order history" page . To start a return, select the order you want to return and follow the on-screen instructions.
