You can track your item’s replacement or learn more about replacement options. Learn how to start a replacement .
Track your new device replacement
Important:If you’re issued a replacement as a result of a repair request, you can check your repair status.
To check the status of your replacement, go to your repair and replacement history.
All countries & regions except Australia:
- You’ll get an email with your tracking info for the return or replacement of your device.
Find a missing email after you start a replacement
If you didn’t get a return instruction email after the replacement process starts, you can check your spam folder or contact Google Store Support.
If you get an email with a broken link after the replacement process starts, you can contact Google Store Support.
Check the spam folder for an email from googlestore-noreply@google.com.
