Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Summary:** Chat support functionality is degraded for Google Workspace Support customers. **Description:** We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers will be unable to contact Google Workspace support via Chat support. **Workaround:** Impacted customers can create a support case for any assistance.

This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support . Learn more about what's posted on the dashboard in this FAQ . For additional information on these services, please visit https://workspace.google.com/ . For incidents related to Google Analytics, visit the Google Ads Status Dashboard .

Available
Service information
Service disruption
Service outage

Incident affecting Google Workspace Support

Incident began at 2025-04-06 04:04and ended at 2025-04-06 10:30 (times are in Coordinated Universal Time (UTC)).

	Date	Time
Apr 6, 2025	11:34 AM UTC	The problem with Google Workspace Support has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Apr 6, 2025	10:40 AM UTC	Summary:Chat support functionality is currently unavailable for Google Workspace Support customers. Description:Our engineering team is currently validating a fix that has been applied by the vendor partner. We do not have an ETA for mitigation at this point. We will provide more information by Sunday, 2025-04-06 05:00 US/Pacific. Diagnosis:Customers will be unable to contact Google Workspace support via Chat support. Workaround:Impacted customers can create a support case or utilize email support functionality for any assistance.
Apr 6, 2025	8:47 AM UTC	Summary:Chat support functionality is currently unavailable for Google Workspace Support customers. Description: Our engineering team still continues to investigate the issue with vendor partner. We will provide an update by Sunday, 2025-04-06 04:00 US/Pacific with current details. Diagnosis: Customers will be unable to contact Google Workspace support via Chat support. Workaround:Impacted customers can create a support case or utilize email support functionality for any assistance.
Apr 6, 2025	7:55 AM UTC	Summary:Chat support functionality is currently unavailable for Google Workspace Support customers. Description:Our engineering team continues to investigate the issue with vendor partner. We will provide an update by Sunday, 2025-04-06 02:00 US/Pacific with current details. Diagnosis:Customers will be unable to contact Google Workspace support via Chat support. Workaround:Impacted customers can create a support case for any assistance.
Apr 6, 2025	7:09 AM UTC	Summary: Chat support functionality is degraded for Google Workspace Support customers. Description: We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers will be unable to contact Google Workspace support via Chat support. Workaround:Impacted customers can create a support case for any assistance.

Times are listed in Coordinated Universal Time (UTC)