terms & conditions
ALL CUSTOM ORDERS ARE FINAL SALE. NO REFUNDS OR EXCHANGES AFTER OR PRIOR TO INSTALLATION, IF CANCELLATIONS, THERE WILL BE A FEE CHARGED DEPENDING ON THE AMOUNT OF WORK PROCESSED.
All custom Hair Systems may be resubmitted for changes to colour within 5 days if error on our part, however colour will be checked off and approved by both Client and stylist prior to installation, in which scenario no units can be resubmitted for any changes to colour. Units that have been cut and styled with customer satisfied on premises prior to departure are not eligible for a refund. Restyling, shortening or de-volumizing will incurr service fee once service is complete.
Priority orders can not be cancelled once order is submitted. We do not guarantee the priority schedule, if manufacturer failed the priority to save extra weeks we will refund priority fee. Centre unit base Bubble may occur with some units, this fully dependent and contributed by the clients skull bone structure. This does not mean the unit is faulty in any way shape or form. Clients will be made aware of this prior to installation on the day if this occurs. No refunds or changes after installation. Hairfix holds the rights to assign stylist. Hairfix does not install units not purchased from us. Upon deposit, you are bound by the Terms and Conditions as disclosed above
importane notice: ALL HAIRPIECES COME CURLY PACKED, PLEASE GENTLY INSPECT FOR COLOUR, HAIR QUALITY AND BASE SIZE BEFORE YOU CUT OR TRIM. PLEASE KEEP IN MIND THAT THE HAIR PIECE NEEDS TO BE RETURNED IN THE SAME CONDITION AS YOU RECEIVED IT (CURLY PACKED)
It is the responsiblity of the user to be gentle when removing adhesive from the unit, Hairfix does not repair torn units nor is it covered under warrranty If the user has the torn the unit or the sewing seam
All custom Hair Systems may be resubmitted for changes to colour within 5 days if error on our part, however colour will be checked off and approved by both Client and stylist prior to installation, in which scenario no units can be resubmitted for any changes to colour. Units that have been cut and styled with customer satisfied on premises prior to departure are not eligible for a refund. Restyling, shortening or de-volumizing will incurr service fee once service is complete.
Priority orders can not be cancelled once order is submitted. We do not guarantee the priority schedule, if manufacturer failed the priority to save extra weeks we will refund priority fee. Centre unit base Bubble may occur with some units, this fully dependent and contributed by the clients skull bone structure. This does not mean the unit is faulty in any way shape or form. Clients will be made aware of this prior to installation on the day if this occurs. No refunds or changes after installation. Hairfix holds the rights to assign stylist. Hairfix does not install units not purchased from us. Upon deposit, you are bound by the Terms and Conditions as disclosed above
importane notice: ALL HAIRPIECES COME CURLY PACKED, PLEASE GENTLY INSPECT FOR COLOUR, HAIR QUALITY AND BASE SIZE BEFORE YOU CUT OR TRIM. PLEASE KEEP IN MIND THAT THE HAIR PIECE NEEDS TO BE RETURNED IN THE SAME CONDITION AS YOU RECEIVED IT (CURLY PACKED)
It is the responsiblity of the user to be gentle when removing adhesive from the unit, Hairfix does not repair torn units nor is it covered under warrranty If the user has the torn the unit or the sewing seam