Conditions of Use
Kula’s Jewelry & Loan d.b.a Joliet Pawn DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. Kula’s Jewelry & Loan d.b.a Joliet Pawn CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. WE DO NOT HONOR INACCURATE OR ERRONEOUS PRICES. OUR PRICES ARE ALSO SUBJECT TO CHANGE WITHOUT NOTICE. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE; Kula’s Jewelry & Loan d.b.a Joliet Pawn WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. Kula’s Jewelry & Loan d.b.a Joliet Pawn MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME. Kula’s Jewelry & Loan d.b.a Joliet Pawn has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, Kula’s Jewelry & Loan d.b.a Joliet Pawn cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.
USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS EXPRESSLY SET FORTH BELOW OR IN A WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT (AND THEN ONLY WITH RESPECT TO SUCH PRODUCT), Kula’s Jewelry & Loan d.b.a Joliet Pawn EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND AVAILABILITY) REGARDING THE SITE AND ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE. THE SITE AND PRODUCTS AND INFORMATION ON THE SITE ARE PROVIDED ON AN ‘AS IS-WHERE IS’ BASIS. NEITHER Kula’s Jewelry & Loan d.b.a Joliet Pawn NOR ITS SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, PREDECESSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, ‘AFFILIATES’) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING DIRECTLY OR INDIRECTLY FROM USE OF THE SITE, THE INFORMATION CONTAINED ON OR TRANSMITTED FROM THE SITE OR PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, OR TRANSACTIONS CONDUCTED AT THE SITE, EVEN IF Kula’s Jewelry & Loan d.b.a Joliet Pawn HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF Kula’s Jewelry & Loan d.b.a Joliet Pawn OR ITS AFFILIATES ARISING DIRECTLY OR INDIRECTLY FROM THIS SITE OR ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE EXCEED THE LESSER OF THE AMOUNT PAID BY YOU TO Kula’s Jewelry & Loan d.b.a Joliet Pawn FOR THE SINGLE PRODUCT AT ISSUE, OR ONE THOUSAND DOLLARS ($1,000). YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE SITE, THE INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, AND TRANSACTIONS CONDUCTED AT THE SITE.
Subject to the following arbitration provision these terms and conditions shall be governed by, construed and interpreted according to the laws of the State of Illinois, and you and Kula’s Jewelry & Loan d.b.a Joliet Pawn (the ‘Parties’) agree to and consent to the exclusive jurisdiction and venue of the courts in Will County, Illinois. Should a dispute arise between the Parties which cannot be resolved by the Parties in good faith negotiations, both Parties agree to submit such dispute to arbitration in Joliet, Illinois, before a single arbitrator familiar with the Uniform Commercial Code using the Commercial Rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with Illinois law: (a) any such arbitration proceeding shall be confidential as to the existence, content, and results of the arbitration; (b) depositions shall not exceed two (2) per party and all must be completed within a single day; (c) document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request; (d) each party shall have no more than eight (8) hours to present its position; and (e) the entire hearing shall last no longer than three (3) business days. The award, if any, shall be rendered no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both Parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear its own attorneys’ fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.
Shipping & Returns
We ship all of our merchandise via USPS Priority Mail with Signature Confirmation. The shipping cost of single item purchases usually runs between $12.00 – $75.00, depending on the amount of insurance. Exact shipping cost will be quoted at time of purchase. We do not ship Internationally, shipments are made to continental United States only. For credit card transactions, shipments must go to the cardholders’ address. All shipments must be signed for by the purchaser with photo ID.
Return Instructions
Our number one priority is the complete satisfaction of our customers. However, situations arise where this is not always possible and merchandise must be returned.
Kula’s Jewelry & Loan d.b.a Joliet Pawn will accept the return of merchandise within 14 days of receipt by the customer. Upon receipt and acceptance of your return, Kula’s Jewelry & Loan d.b.a Joliet Pawn will refund your purchase price, minus shipping*, handling, and gift packaging, all of which is included in the 20% restocking fee. Merchandise that is sold as new must be in “new and unused condition” (defined below) to be acceptable for refund or exchange. All other merchandise must be in the same condition as it was received. Special orders are not returnable. Items that have been sized, customized, personalized, engraved, or modified are not returnable. Refunds will be in the original form of payment.
The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.
You must obtain a Return Authorization (RA) number from Kula’s Jewelry & Loan d.b.a Joliet Pawn before returning merchandise. We will not accept any returned merchandise without an RA number. Contact a Customer Service Specialist by calling (815) 723-5555 or emailing kulasjewelryloan@hotmail.com to obtain an RA number.
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. “New and unused condition” means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Return Instructions:
• Repack the merchandise in its original packaging materials, including all paperwork.
•Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United States Postal Service(USPS), United Parcel Service (UPS) or Federal Express to:
KJL
174 N. Chicago St.
Joliet, IL 60432
• The RA number must be written on the original invoice and on the the outside of your package.
Kula’s Jewelry & Loan d.b.a Joliet Pawn is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms. Please contact our Customer Service Department at (815) 723-5555 if you have any questions or concerns.
*If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than 3 business days after receipt at (815) 723-5555. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered merchandise. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately at (815) 723-5555.