We apologize that you did not receive the bonus item with your pre-order/reserve.
Please note that due to the advertised limited quantities of bonus offers, GameStop cannot guarantee the offer will be available at the time of purchase or reservation. Generally, bonus items/offers are limited in supply.
That being said we would like to attempt to get this bonus to you. Please provide your order number if this was pre-ordered at our online store.
Otherwise we will need your reserve transaction information.
Version reserved (XBOX 360, PS3, Wii, etc.) Date the reservation was placed: Store # / Transaction # - Register # (located to the far right on the receipt, after the date, it will be in this format 00000/00-000): - Amount paid on the original reservation -
Also, we will need your physical shipping address if we are able to mail something out to you.