FAQ
Frequently Asked Questions
In this section, we hope to answer some of your questions
If after reviewing this section your question is still not answered please
do not hesitate to contact us
Youshould have a response within 4 hours - oursite is monitored 24/7
When will I get my order?
Do you ship C.O.D.
(Cash on delivery)?
How do I check the status of my order?
Is my item in stock?
What are your shipping costs?
What are your minimums?
What is your return policy?
Where are you located?
Will I have to pay GST on my order?
How much time does it take for made to order or printed items to arrive?
Do you offer discounts for bulk purchases?
Do you sell to wholesalers?
When will I get my order?
Stock items ship within 24-48 hours from when payment is confirmed
After shipping, allow 2-4 days to receive your order (not including Saturday and Sunday)
Custom printed and made to order production times vary from 2-4 weeks depending on the product
Do you ship C.O.D.
(Cash on delivery)?
We currently do not offer COD shipments
How do I check the status of my order?
Once you have placed your order we will email you a Tax Invoice which has a unique Tax Invoice number When your order is shipped we send you another email with the shipping details You may contact Customer Support if you believe there has been some delay in receiving your order Please be sure to include your Tax Invoice number when you contact us If there is a concern (i.e. we need more information from you), we will contact you
Is my item in stock?
With so many products, there could sometimes be an instance where an item is out of stock
If this happens, we will contact you to advise you of a possible replacement item, or the delay period (backorder)
What are your shipping costs?
Freight is approximately $1.00 per kilogram almost anywhere in Australia : Minimum charge is $10.00
Freight charges for larger orders and country deliveries will be advised at the time of ordering
What are your minimums?
There is no minimum order however some items are packed in cartons of 1000, 3000, 5000 pieces
For example : PS4040 Press Seal Bags are packed 5000 per carton - We do not break cartons as it just gets too messy
What is your return policy?
Goods found to have manufacturing defects will be replaced at no charge All claims must be approved for return prior to the return of the goods Claims for faulty stock must be reported to United Plastics within seven days of the receipt of the order Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately This will ensure prompt corrective action on our part A copy of the relevant invoice must accompany returned items All items returned are subject to individual inspection Any item found not to be our product or not showing a manufacturing defect will not be allowed Any returns arriving COD or collect will be refused Returns must be in original package quantities - Part packages will not be accepted for return If you have any questions about the return of your item, please contact us
Be sure to include your Tax Invoice number with any correspondence
Where are you located?
We are located in Sydney, Australia
Our Head Office
Suite 402 : 4th Floor
118 Christie St
St Leonards NSW 2065
Our mailing address
United Plastics
PO Box 176
Crows Nest, NSW, 2065
Australia
Telephone Number: 02 9922 6833
Fax Number: 02 9438 4701
Will I have to pay GST on my order?
All prices shown on this website exclude Goods and Services Tax (GST) for deliveries within Australia.
How much time does it take for printed or made to order items to arrive?
Made to Order items custom made as per your specifications take approximately
10-14 days production time plus shipping time from when your order is received
In the case of printed items from 20-25 days from when we have received your approval of the artwork
Please allow the appropriate amount of time when placing an order for a printed item
Do you offer discounts for bulk purchases?
The larger the quantity the better the price - We will certainly negotiate a great price for you
Do you sell to wholesalers?
We import quality controlled products from China, Thailand and Indonesia
Thus we can supply wholesalers with unbeatable prices on all our items
We will be very happy to supply you with a quote
FIS Sydney is 5-6 weeks - Both FCL and LCL available
If after reviewing this section your question is still not answered please
do not hesitate to contact us
Youshould have a response within 4 hours - oursite is monitored 24/7
When will I get my order?
Do you ship C.O.D.
(Cash on delivery)?
How do I check the status of my order?
Is my item in stock?
What are your shipping costs?
What are your minimums?
What is your return policy?
Where are you located?
Will I have to pay GST on my order?
How much time does it take for made to order or printed items to arrive?
Do you offer discounts for bulk purchases?
Do you sell to wholesalers?
When will I get my order?
Stock items ship within 24-48 hours from when payment is confirmed
After shipping, allow 2-4 days to receive your order (not including Saturday and Sunday)
Custom printed and made to order production times vary from 2-4 weeks depending on the product
Do you ship C.O.D.
(Cash on delivery)?
We currently do not offer COD shipments
How do I check the status of my order?
Once you have placed your order we will email you a Tax Invoice which has a unique Tax Invoice number When your order is shipped we send you another email with the shipping details You may contact Customer Support if you believe there has been some delay in receiving your order Please be sure to include your Tax Invoice number when you contact us If there is a concern (i.e. we need more information from you), we will contact you
Is my item in stock?
With so many products, there could sometimes be an instance where an item is out of stock
If this happens, we will contact you to advise you of a possible replacement item, or the delay period (backorder)
What are your shipping costs?
Freight is approximately $1.00 per kilogram almost anywhere in Australia : Minimum charge is $10.00
Freight charges for larger orders and country deliveries will be advised at the time of ordering
What are your minimums?
There is no minimum order however some items are packed in cartons of 1000, 3000, 5000 pieces
For example : PS4040 Press Seal Bags are packed 5000 per carton - We do not break cartons as it just gets too messy
What is your return policy?
Goods found to have manufacturing defects will be replaced at no charge All claims must be approved for return prior to the return of the goods Claims for faulty stock must be reported to United Plastics within seven days of the receipt of the order Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately This will ensure prompt corrective action on our part A copy of the relevant invoice must accompany returned items All items returned are subject to individual inspection Any item found not to be our product or not showing a manufacturing defect will not be allowed Any returns arriving COD or collect will be refused Returns must be in original package quantities - Part packages will not be accepted for return If you have any questions about the return of your item, please contact us
Be sure to include your Tax Invoice number with any correspondence
Where are you located?
We are located in Sydney, Australia
Our Head Office
Suite 402 : 4th Floor
118 Christie St
St Leonards NSW 2065
Our mailing address
United Plastics
PO Box 176
Crows Nest, NSW, 2065
Australia
Telephone Number: 02 9922 6833
Fax Number: 02 9438 4701
Will I have to pay GST on my order?
All prices shown on this website exclude Goods and Services Tax (GST) for deliveries within Australia.
How much time does it take for printed or made to order items to arrive?
Made to Order items custom made as per your specifications take approximately
10-14 days production time plus shipping time from when your order is received
In the case of printed items from 20-25 days from when we have received your approval of the artwork
Please allow the appropriate amount of time when placing an order for a printed item
Do you offer discounts for bulk purchases?
The larger the quantity the better the price - We will certainly negotiate a great price for you
Do you sell to wholesalers?
We import quality controlled products from China, Thailand and Indonesia
Thus we can supply wholesalers with unbeatable prices on all our items
We will be very happy to supply you with a quote
FIS Sydney is 5-6 weeks - Both FCL and LCL available
