The vibes at Envoy Rooftop were amazing, and the atmosphere was exactly what we were looking for. Unfortunately, our experience was really let down by our waiter. He was beyond unfriendly, seemed completely uninterested in serving us, and lacked even basic customer service. It honestly made us wonder why someone with such a negative attitude is representing an otherwise great venue. He started resetting the table before we had even stood up. We did interact with a lovely woman who was not our waitress but came by to check on us in a cute little Alo dress - she was WONDERFUL.We still had a lovely time overall because the space itself is beautiful, but the service was disappointing enough that it affected our experience and felt the need to comment about it.

I visited Envoy Rooftop Bar yesterday and unfortunately the service was very disappointing. I ordered a bottle of champagne and the bar was nearly empty at the time. As there were tables available outside, I asked if we could sit there, but the first response was the table may be reserved, which felt odd considering the venue was mostly empty and the amount we were spending on the Bottle. Once seated, no table service was offered. When it came time to pay, I went to the bar and asked the bartender for the bill. Despite this, he served two other customers who arrived after me before attending to my payment.Overall, the service was very poor and not what I would expect from a place like this

The atmosphere was amazing and I was so happy to be there at first. Then we got the food menu and it was like a children's menu. They had sliders and chicken tenders. We did order a chicken ceasar wrap but never received it. The drinks were good tasty but not above average. At the end when we got the check the wrap was still on there and it was $300. Then after paying that large check we were rushed out of the igloo. We could go inside to hang out but what was point? We wanted to experience hanging out in the igloo with our son and friend. So needless to say we won't be going back.

On the rooftop of the Envoy hotel, you really come here for the view, which has great views of the city. The drinks were good as well

The start of our experience was not great due to a very poor host who lacked any level of customer service. She’s was not at the entrance to greet customers and security had to find her. When she did arrive, there was no welcome or hello. Shown to table but not told we’d have to order via QR code. We paid $25 for the privilege of sitting in chairs that faced a dirty glass barrier and drinks in plastic glasses. The only saving grace was Sebastian who apologised and made the rest of our evening more pleasant. If you’re looking for a posh rooftop bar then this is not it.