I have been dealing with Diamond Factory Service regarding a refrigerator door-bin replacement since 10/9, and the way this warranty repair has been handled has been extremely frustrating. When I...

we'll be there between 8-4. Okay so my whole day is spent waiting. Six people in my house when they supposedly showed up. I found the ticket at 345 when I went out to water the garden. It...

Tech came out as a result of the service ticket that was generated by Whirlpool. He listened to the concerns looked at the BUILT-IN refrigerator and told me it was in very bad shape and that they...

If I could give this company zero stars, I would. I've been rescheduled three separate times. Every appointment has either involved a technician showing up late or canceling at the last minute....

3 months of no-shows, canceled appointments, and hostile customer service. Avoid! If you are assigned Diamond Factory Service for a warranty repair, call your manufacturer immediately and demand...