BRE was amazing!!!! She was super friendly, super helpful with getting me to my seat and smiled the whole time. Each person she interacted with received the same service. 10/10 on customer service

Great job in terms of the upgrades to the Arena, but, unfortunately, the interior and seating area around the arena is still too dark because of the black walls and seats. Although it's too late and they didn't ask me for advice, I just wish they had brightened it a bit with a pastel background. Nevertheless, it works well in terms of sight vision and sound quality no matter where you sit, which is all that matters in the grand scheme of things.

This was our first time at this arena. It isn't huge, which is nice. The sound quality was good. All the staff that we encountered were helpful and nice. We would definitely come back to see a show here!

Section 216 row B seat 8. Awful seat. No way to purchase row A and it is now shown on map. Bought not knowing this would be the view. Awful awful awful. Also have concert etiquette with given free front row seats and sit down when a 12 year old is in front of you. Very low riser for row B so pretty much on standing level with row A. He probably could have seen if we were up a row in C

Attended the CIAA Basketball Tournament and thought it was an excellent venue for basketball. Sound system is good, you have a clear view all around the arena and the facility, including the bathrooms, were spotless. Although I know the place was renovated, I was surprised that they didn’t improve the lighting and was extremely disappointed in the food vendors/concessions, especially since there wasn’t a single food stand throughout the arena selling Baltimore’s famous crab cakes! Other than that, it was all good!