I will start by saying we are a hardworking, problem solving self sufficient group of 16 adults. Renting the penthouse at over $4000 for 2 nights was a splurge we don’t often partake in, therefore our expectations were high. To say the least, our experience was subpar.Our issues weren’t the fact we didn’t have even one towel & washcloth per person, or that the refrigerators weren’t working properly, or that we couldn’t find the welcome/rule book until late our last night. Our issue was the responses we received from the host. I am in the hospitality business myself and would never talk to a guest in the manner Cynthia talked to me. I felt belittled, stressed and in trouble our entire stay.We checked in 2 hrs early as our passcode opened the lock box and the fobs were in it, therefore I assumed the place was ready. And it was. I feel this made her upset and she was mad at us the rest of our stay. We left 2 hrs early to make up for it.A phone call was made to her after our stay and she did not care how we felt about anything.If you are looking for a nice place to stay in the heart of Lincoln and are willing to tolerate a condescending host with lack of detail in caring for the property then I would recommend this place.

Rented this ~$2000 per night property to host 4 disabled veterans and their families at the 2022 Nebraska/Oklahoma football game.  Location is very convenient to The Haymarket and the stadium and the property is aesthetically striking…then we “looked under the hood”.  It was NOT a good experience.HOST needs hospitality training and, for $2000/night, we are not out of line expecting a QC check of the property to avoid the following experiences.  Arrived early & checked the key box…OUR assigned PIN worked & 2 key fobs were in the box so we assumed the property was ready early.  Incidentally, 2 key fobs to access the building AND the hallway for the entry door for a place that sleeps 20 people is UNNACCEPTABLE (we had to request…then go fetch additional fobs).  Shortly after settling in, the host’s ‘WELCOME MESSAGE arrives; “I see you arrived early, but I don’t have an early check in request”…our bad…but is this passive/aggressiveness necessary for a $2000/night property?  Next message from the host (arrived as we ordered supper) “residents are complaining that your vehicles stick out too far, please remove one of your vehicles”…so we get to stress about that while hosting 16 people for supper.  Got a message later saying the cars were fine…for $2000/night, the host should put eyes on the situation BEFORE sending the initial message & adding to the stress of hosting 16 people for supper.  In the am, we messaged the host requesting additional towels (there weren’t enough for everyone).  Hosts response was to ask if we looked for towels under the sinks and assured us, “there are enough towels”…host was wrong, there were NOT enough towels.  Additionally, for $2000/night, I don’t expect the host to send me on an Easter Egg hunt for towels.  Messaged the host that the refrigerators weren’t working; DESPITE BEING ON THE COLDEST SETTING, one stayed at 54 degrees and the other stayed at 43 degrees…NOT safe for food storage.  Over the course of 36 hours, neither fridge made enough ice for more than a couple drinks.  Oh…the espresso machine doesn’t work either.  Host said they’d send a MX man to look at the fridges and bring more towels…the fridges NEVER worked but after the game there were a bunch of sheets & towels piled on the Master Bed.  Another passive aggressive move.Instructions say a WELCOME BOOK would be sitting on the kitchen counter…it was not.  We went on a day and a half treasure hunt before finding it tucked way back in a drawer behind a pile of brochures. Again, the host needs hospitality training in both accommodation preparedness and customer service.  I do NOT recommend renting this property