Before you make a purchase, please observe our T&C’s as they are for the benefit of both parties. Your order will be processed on the basis that you have fully accepted our T&C’s, unless otherwise stated by us in writing.

1) Print Quality

To achieve a good quality print will depend on several factors, which are mostly in the hands of the operator or user of the machine.

For example, using:-

* The correct temperature for a given surface

* Using the correct grade of foil (most standard foils will work on lots of surfaces but from time to time, you may require a different garde of foil with different adhesion properties for your surface - please speak to main foil suppliers for their guidance as we do not claim to be experts in different grades of foils.

* Correct alignment of print head

* Correct dwell time (how long you leave the handle pressed down for)

* Correct ‘make- ready’ base chosen on the print bed

* Whether Metal Type is worn or damaged

* Whether Plates or Dies are worn or damaged

This list is not exhaustive.

As long as our machine heats up and holds temperature correctly via the temperature controller, the machine will be considered as working. We cannot forsee every use customers will be looking to put the machine to or what type of work they are looking to achieve with the machine. These are small table- top machines designed for small areas of work; therefore, please do not expect to foil, embosss or deboss large areas, especially large solid areas as these machine will not apply the same type of pressure as the much larger and much heavier 2 ton press, which can cost many thousands of dollars/pounds.

If you feel that a fault has developed with our machine, we will be happy to have it back for further investigations. Faults should be rare as these machines are well made and are fairly simple in their manufacture.  Virtually any fault can be resolved without have having the machine back here.

Please do take the time to read our Instruction Manual fully and also, please do watch our Training DVD fully before using the machine. If, despite this, you are still unsure, please feel free to contact us by usual means and we will be happy to help.

2) Free tests on your own Product

If you are purchasing our machines for a specific task, then we will be happy to quickly test print your product for you free of charge and report you of our findings by email as well as attachments (images). We will test print using our stock dies, type and foil only. All we ask is that you send us sufficient quantities for testing please. Once tested, we will take some photos and email our results back to you. If you require the samples sending back to you (and you are outside the UK), we will invoice you for shipping charges or you may request your own courier to make collections. Our free test service extends to 1- 2 products only and in 1- 2 locations of your product. If it is any more than this, then we will need to make charges, which can be advised on request.

If you are not sure if our machine is suitable for your needs, it is a good idea to email us some images of your products prior to purchase so that we can evaluate and give you some initial feedback. If you have some images of previously pre- printed foiled products, please send us those images too.

3) Returns Policy

We follow all current legislation and are happy to take back your purchase if returned to us within seven working days from the date of receipt of goods for ‘change of mind’.

In order for us to accept the above and offer a full refund (less shipping charges) , the goods must be unused, unmarked and any accompanying CD's or DVD's must remain unopened and any foils or materials must be unused. If these are opened or used, then it will be assumed that the customer has used the goods as they form an integral part of your product/package.

It is the customer's duty to ensure that goods are returned to us undamaged, insured and packed such that any potential damage can be avoided. Customers must also inform us in writing or by e- mail of their intentions to return goods within the stipulated period quoting our RMA Number. We cannot accept notice by telephone.

It is a condition of this contract that a purchaser of our products will bear the shipping costs of returning the goods to us within the above stipulated period.

If goods are received as ‘Dead on arrival’, we will require your co- operation to carry out a few simple tests to determine if the machine is indeed ‘dead’ and this may require replacement of fuses etc. If the thermostat or the heating element is not working, we will ship another one out to you. In such cases, please ask a competent and qualified electrician to fix this for you. This should not take more than 30 minutes or so. This method is simple and easier and less costly rather than sending the whole machine back, especially for our overseas customers. This will be our preferred method of addressing such issues, unless stipulated otherwise.

4) Delays in shipping goods

No liability will be accepted by Creative Printers for lost orders as a result of delays in supplying any type of products, shipping and postal delays etc.

For overseas customers, if you request goods to be shipped to you via standard Air Mail (Royal Mail), then please be advised that should goods go missing, astray or arrive damaged, then it can take 30 to 90 days to claim compensation from the Royal Mail. We always obtain proof of postage and our liability will end there - however, we will always try to assist you as much as we can to claim compensation for your goods. We regret we cannot send out replacement goods 'free of charge' whilst claim is under investigation - they must be paid for and once we receive any compensation from the Royal Mail, your account will duly be credited. This applies to when goods are sent by any means of shipment, including by couriers, below.

The best shipping method is for you to order your goods via one of the larger couriers such as 'FedEx' etc. If you have your own account with them you can ask them to collect from us and settle payment with them directly or alternatively, we can arrange this for you at extra cost. Goods sent by this method can easily be tracked online and offer a more secure method of shipping.

5) Warranty

We offer a 12 months warranty back to base which would cover any defective manufacturers parts and labour. This does not cover negligence or misuse of the machine for the purpose it was not intended for or in a away that is not compatible for a machine such as ours.

If goods are received as ‘Dead on arrival’, we will require your co- operation to carry out a few simple tests to determine if the machine is indeed ‘dead’ and this may require replacement of fuses etc. If the thermostat or the heating element is not working, we will ship another one out to you. In such cases, please ask a competent and qualified electrician to fix this for you. This should not take more than 30 minutes or so. This method is simple and easier and less costly rather than sending the whole machine back, especially for our overseas customers. This will be our preferred method of addressing such issues, unless stipulated otherwise. By ordering goods from us, it will be assumed that you have agreed and accepted our Terms & Conditions which go on to form our Contract of Sale.