[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eDialogflow runtime integration allows you to incorporate data from other CCAI products into Insights for analysis.\u003c/p\u003e\n"],["\u003cp\u003eSmart Highlights automatically identify and flag essential keywords and phrases within your conversation data.\u003c/p\u003e\n"],["\u003cp\u003eInsights enables the analysis of audio conversation data.\u003c/p\u003e\n"]]],[],null,["# Concepts\n\n- [### Dialogflow runtime integration\n Integrate your data from other CCAI products into Insights.](/contact-center/insights/docs/dialogflow-runtime-integration)\n- [### Smart Highlights\n Automatically detect key words and phrases in your conversation data.](/contact-center/insights/docs/smart-highlights)\n- [### Audio conversation data\n Learn how to analyze audio conversation data using Insights.](/contact-center/insights/docs/siprec)"]]
