This guide helps you troubleshoot failures during the creation of Looker (Google Cloud core) instances.
The troubleshooting process is broken down into two trees based on symptoms:
Symptom: Instance creation failure
If you're encountering a failure while trying to create a Looker (Google Cloud core) instance, use the following decision tree to begin troubleshooting. This tree helps route you to setup guides for first-time deployments, to Sales for discontinued editions or Quota increases, to network configuration steps for a Shared VPC, or to specific bug mitigations for intermittent Filestore errors.
Troubleshooting steps:
- First-time creation?If yes, review the setup guide to ensure that all steps were followed.
- Quota Issue?If you suspect a Quota issue, contact your Sales or Account Executive.
- Trial/Monthly Standard?If you're using an expired or discontinued edition, refer to current Looker pricing .
- None of the above?Proceed to the Network Validation Failures tree.
Symptom: Network validation failures
If you're encountering network validation failures, such as RANGES_NOT_RESERVED
or RANGES_EXHAUSTED
, use the following decision tree to troubleshoot. This tree helps identify specific range reservation errors and verify if a Shared VPC is in use. You may be guided to reserve IP ranges, expand existing allocations, or perform manual Looker service account setup steps for Shared VPC environments.
Troubleshooting steps:
- RANGES_NOT_RESERVED?Reserve the necessary IP ranges for your instance.
- RANGES_EXHAUSTED?Expand the existing IP range allocation.
- Shared VPC?If you're using a Shared VPC
, ensure that the Looker service account is enabled and has the
compute.globalAddresses.getpermission. - None of the above?Contact Support if you need further assistance.
