SysAid
Integration version: 5.0
Configure SysAid integration in Google Security Operations
For detailed instructions on how to configure an integration in Google SecOps, see Configure integrations .
Actions
Close Service Request
Description
Close a service request by its ID.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
|
Solution
|
String | N/A | The solution of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
success
|
True/False | success:False |
JSON Result
N/A
Create Service Request
Description
Create a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
|
Title
|
String | N/A | The title of the service request. |
|
Description
|
String | N/A | The description of the service request. |
|
Service Request Type
|
String | N/A | The type of the service request. Valid values: incident, request, problem, change, all. |
|
Status
|
String | N/A | The status of the request service. |
|
Priority
|
String | N/A | The priority of the request service. |
|
Assignee
|
String | N/A | The assignee of the request service. |
|
Urgency
|
String | N/A | The urgency of the request service. |
|
Request User
|
String | N/A | The request user of the request service. |
|
Category
|
String | N/A | The category of the request service. |
|
Subcategory
|
String | N/A | The subcategory of the request service. |
|
Third Category
|
String | N/A | The third category of the request service. |
|
Assigned Group
|
String | N/A | The assigned group of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
success
|
True/False | success:False |
JSON Result
N/A
Delete Service Request
Description
Delete a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
|
Service Request ID
|
String | N/A | The ID of the service request to delete. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
success
|
True/False | success:False |
JSON Result
N/A
Get Service Request
Description
Get a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
|
Service Request ID
|
String | N/A | The ID of the service request to get info about. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
service_request
|
N/A | N/A |
JSON Result
N/A
List Service Requests
Description
List service requests.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
|
Service Request Type
|
String | N/A | The type of the service request to filter by. Valid values: incident, request, problem, change, all. |
|
Status
|
String | N/A | The status of the request service to filter by. |
|
Priority
|
String | N/A | The priority of the request service to filter by. |
|
Assignee
|
String | N/A | The assignee of the request service to filter by. |
|
Urgency
|
String | N/A | The urgency of the request service to filter by. |
|
Request User
|
String | N/A | The request user of the request service to filter by. |
|
Category
|
String | N/A | The category of the request service to filter by. |
|
Subcategory
|
String | N/A | The subcategory of the request service to filter by. |
|
Third Category
|
String | N/A | The third category of the request service to filter by. |
|
Assigned Group
|
String | N/A | The assigned group of the request service to filter by. |
|
Get Archived
|
Boolean | N/A | Whether to get archived request services or not. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
request_services
|
True/False | request_services:False |
JSON Result
N/A
List Users
Description
List SysAid users.
Parameters
N/A
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
users
|
True/False | users:False |
JSON Result
N/A
Ping
Description
Test the connectivity to SysAid.
Parameters
N/A
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
is_success
|
True/False | is_success:False |
JSON Result
N/A
Update Service Request
Description
Update a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
|
Service Request ID
|
String | N/A | The ID of the service request to update. |
|
Status
|
String | N/A | The new status of the request service. |
|
Priority
|
String | N/A | The new priority of the request service. |
|
Assignee
|
String | N/A | The new assignee of the request service. |
|
Urgency
|
String | N/A | The new urgency of the request service. |
|
Request User
|
String | N/A | The new request user of the request service. |
|
Category
|
String | N/A | The new category of the request service. |
|
Subcategory
|
String | N/A | The new subcategory of the request service. |
|
Third Category
|
String | N/A | The new third category of the request service. |
|
Assigned Group
|
String | N/A | The new assigned group of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
|
success
|
True/False | success:False |
JSON Result
N/A
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