Collect PTC Windchill logs

This document explains how to ingest PTC Windchill logs to Google Security Operations using Bindplane.

PTC Windchill is a product lifecycle management (PLM) platform used for managing product data, processes, and collaboration across engineering and manufacturing teams. The platform generates access, audit, and configuration change logs from on-premise server deployments.

Before you begin

Make sure you have the following prerequisites:

• A Google SecOps instance
• Windows Server 2016 or later, or Linux host with systemd
• Network connectivity between the Bindplane agent and the PTC Windchill server
• If running behind a proxy, ensure firewall ports are open per the Bindplane agent requirements
• Privileged access to the PTC Windchill server with administrator permissions

Get Google SecOps ingestion authentication file

1. Sign in to the Google SecOps console.
2. Go to SIEM Settings > Collection Agents.

3. Download the Ingestion Authentication File. Save the file securely on the system where Bindplane will be installed.

Get Google SecOps customer ID

1. Sign in to the Google SecOps console.
2. Go to SIEM Settings > Profile.

3. Copy and save the Customer IDfrom the Organization Detailssection.

Install the Bindplane agent

Install the Bindplane agent on your Windows or Linux operating system according to the following instructions.

Windows installation

1. Open Command Promptor PowerShellas an administrator.

2. Run the following command:

     msiexec 
     
    / 
    i 
     
    "https://github.com/observIQ/bindplane-agent/releases/latest/download/observiq-otel-collector.msi" 
     
    / 
    quiet 
    
   

3. Wait for the installation to complete.

4. Verify the installation by running:

    sc query observiq-otel-collector 
   

The service should show as RUNNING.

Linux installation

1. Open a terminal with root or sudo privileges.

2. Run the following command:

    sudo  
   sh  
   -c  
    " 
    $( 
   curl  
   -fsSlL  
   https://github.com/observiq/bindplane-agent/releases/latest/download/install_unix.sh ) 
    " 
     
   install_unix.sh 
   

3. Wait for the installation to complete.

4. Verify the installation by running:

    sudo  
   systemctl  
   status  
   observiq-otel-collector 
   

The service should show as active (running).

Additional installation resources

For additional installation options and troubleshooting, see Bindplane agent installation guide .

Configure Bindplane agent to ingest syslog and send to Google SecOps

Locate the configuration file

• Linux:

   sudo  
  nano  
  /etc/bindplane-agent/config.yaml 
  

• Windows:

   notepad "C:\Program Files\observIQ OpenTelemetry Collector\config.yaml" 
  

Edit the configuration file

• Replace the entire contents of config.yaml with the following configuration:

    receivers 
   : 
    
   tcplog 
   : 
    
   listen_address 
   : 
    
   "0.0.0.0:514" 
   exporters 
   : 
    
   chronicle/windchill 
   : 
    
   compression 
   : 
    
   gzip 
    
   creds_file_path 
   : 
    
   '/etc/bindplane-agent/ingestion-auth.json' 
    
   customer_id 
   : 
    
   '<customer_id>' 
    
   endpoint 
   : 
    
   malachiteingestion-pa.googleapis.com 
    
   log_type 
   : 
    
   WINDCHILL 
    
   raw_log_field 
   : 
    
   body 
   service 
   : 
    
   pipelines 
   : 
    
   logs/windchill_to_chronicle 
   : 
    
   receivers 
   : 
    
   - 
    
   tcplog 
    
   exporters 
   : 
    
   - 
    
   chronicle/windchill 
   
  

Configuration parameters

Replace the following placeholders:

• Receiver configuration:

  • listen_address : IP address and port to listen on:
    • 0.0.0.0 to listen on all interfaces (recommended)
    • Port 514 is the standard syslog port (requires root on Linux; use 1514 for non-root)

• Exporter configuration:

  • creds_file_path : Full path to ingestion authentication file:
    • Linux: /etc/bindplane-agent/ingestion-auth.json
    • Windows: C:\Program Files\observIQ OpenTelemetry Collector\ingestion-auth.json
  • customer_id : Customer ID copied from the Google SecOps console
  • endpoint : Regional endpoint URL:
    • US: malachiteingestion-pa.googleapis.com
    • Europe: europe-malachiteingestion-pa.googleapis.com
    • Asia: asia-southeast1-malachiteingestion-pa.googleapis.com
    • See Regional Endpoints for complete list

Save the configuration file

• After editing, save the file:
  • Linux: Press Ctrl+O , then Enter , then Ctrl+X
  • Windows: Click File > Save

Restart the Bindplane agent to apply the changes

To restart the Bindplane agent in Linux:

1. Run the following command:

    sudo  
   systemctl  
   restart  
   observiq-otel-collector 
   

2. Verify the service is running:

    sudo  
   systemctl  
   status  
   observiq-otel-collector 
   

3. Check logs for errors:

    sudo  
   journalctl  
   -u  
   observiq-otel-collector  
   -f 
   

To restart the Bindplane agent in Windows:

1. Choose one of the following options:

   • Command Prompt or PowerShell as administrator:

    net stop observiq-otel-collector && net start observiq-otel-collector 
   

   • Services console:
     1. Press Win+R , type services.msc , and press Enter.
     2. Locate observIQ OpenTelemetry Collector.
     3. Right-click and select Restart.

2. Verify the service is running:

    sc query observiq-otel-collector 
   

3. Check logs for errors:

     type 
     
    "C:\Program Files\observIQ OpenTelemetry Collector\log\collector.log" 
    
   

Configure PTC Windchill syslog forwarding

1. Sign in to the PTC Windchillserver as an administrator.

2. Configure rsyslog or a syslog agent to forward Windchill application logs. Edit the rsyslog configuration:

    sudo  
   nano  
   /etc/rsyslog.d/windchill.conf 
   

3. Add the following lines to forward Windchill log files to the Bindplane agent:

    # Forward PTC Windchill logs to Bindplane agent
   module(load="imfile")
   input(type="imfile" File="/path/to/windchill/logs/*.log" Tag="windchill" Severity="info" Facility="local0")
   if $syslogtag == 'windchill' then @@<bindplane-ip>:514 
   

   • Replace /path/to/windchill/logs/ with the actual Windchill log directory path.
   • Replace <bindplane-ip> with the IP address of the Bindplane agent host.

4. Restart the rsyslog service:

    sudo  
   systemctl  
   restart  
   rsyslog 
   

5. Verify that logs are being sent by checking the Bindplane agent logs.

UDM mapping table

Log Field	UDM Mapping	Logic
eventlabel	metadata.description	Value copied directly
eventtime	metadata.event_timestamp	Converted using date filter with formats SYSLOGTIMESTAMP, ISO8601
	metadata.event_type	Set to "USER_LOGIN" if has_principal == "true" and has_principal_user == "true" and has_target == "true"; "USER_RESOURCE_ACCESS" if has_target_resource == "true"; "USER_UNCATEGORIZED" if has_principal == "true" and has_principal_user == "true"; "STATUS_UPDATE" if has_principal == "true"; else "GENERIC_EVENT"
dbschema	metadata.ingestion_labels	Merged with db_schema object (key="DBSCHEMA", value=dbschema)
dbname	metadata.product_deployment_id	Value copied directly
eventlabel, description	metadata.product_event_type	Value from description if not empty, else from eventlabel
context	metadata.product_log_id	Value copied directly
version	metadata.product_version	Value copied directly
ohost	observer.hostname	Value copied directly if ohost is not an IP
ohost	observer.ip	Value copied directly if ohost is an IP
domainpath	principal.administrative_domain	Value copied directly
ipaddress	principal.asset.hostname	Value copied directly if ipaddress is not an IP
ipaddress	principal.asset.ip	Value copied directly if ipaddress is an IP
ipaddress, phost	principal.hostname	Value from ipaddress if not an IP, else from phost if not an IP
ipaddress, phost	principal.ip	Value from ipaddress if IP, else from phost if IP
folderpath	principal.process.file.full_path	Value copied directly
user_product_object_id	principal.user.product_object_id	Value copied directly
user_display_name	principal.user.user_display_name	Value copied directly
username, user_userid	principal.user.userid	Value from username if not empty, else from user_userid
domain_name	target.domain.name	Value copied directly
target_path	target.file.full_path	Value copied directly
namespace	target.namespace	Value copied directly
lifecyclestate, targetname, targetnumber, targettype	target.resource.attribute.labels	Merged with lifecyclestate_label (key="lifecyclestate", value=lifecyclestate), targetname_label (key="targetname", value=targetname), targetnumber_label (key="targetnumber", value=targetnumber), targettype_label (key="targettype", value=targettype)
target_number	target.resource.id	Value copied directly
target_name	target.resource.name	Value copied directly
target_identity	target.resource.product_object_id	Value copied directly
target_subtype	target.resource.resource_subtype	Value copied directly
	metadata.product_name	Set to "Windchill"
	metadata.vendor_name	Set to "PTC"

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