Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class QaScorecardResult.
The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.
Generated from protobuf message google.cloud.contactcenterinsights.v1.QaScorecardResult
Namespace
Google \ Cloud \ ContactCenterInsights \ V1Methods
__construct
Constructor.
data
array
Optional. Data for populating the Message object.
↳ name
string
Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
↳ qa_scorecard_revision
string
The QaScorecardRevision scored by this result.
↳ conversation
string
The conversation scored by this result.
↳ create_time
↳ agent_id
string
ID of the agent that handled the conversation.
↳ qa_answers
↳ score
float
The overall numerical score of the result, incorporating any manual edits if they exist.
↳ potential_score
float
The maximum potential overall score of the scorecard. Any questions answered using na_value
are excluded from this calculation.
↳ normalized_score
float
The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.
↳ qa_tag_results
↳ score_sources
getName
Identifier. The name of the scorecard result.
Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
string
setName
Identifier. The name of the scorecard result.
Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
var
string
$this
getQaScorecardRevision
The QaScorecardRevision scored by this result.
string
setQaScorecardRevision
The QaScorecardRevision scored by this result.
var
string
$this
getConversation
The conversation scored by this result.
string
setConversation
The conversation scored by this result.
var
string
$this
getCreateTime
Output only. The timestamp that the revision was created.
hasCreateTime
clearCreateTime
setCreateTime
Output only. The timestamp that the revision was created.
$this
getAgentId
ID of the agent that handled the conversation.
string
setAgentId
ID of the agent that handled the conversation.
var
string
$this
getQaAnswers
Set of QaAnswers represented in the result.
setQaAnswers
Set of QaAnswers represented in the result.
$this
getScore
The overall numerical score of the result, incorporating any manual edits if they exist.
float
hasScore
clearScore
setScore
The overall numerical score of the result, incorporating any manual edits if they exist.
var
float
$this
getPotentialScore
The maximum potential overall score of the scorecard. Any questions
answered using na_value
are excluded from this calculation.
float
hasPotentialScore
clearPotentialScore
setPotentialScore
The maximum potential overall score of the scorecard. Any questions
answered using na_value
are excluded from this calculation.
var
float
$this
getNormalizedScore
The normalized score, which is the score divided by the potential score.
Any manual edits are included if they exist.
float
hasNormalizedScore
clearNormalizedScore
setNormalizedScore
The normalized score, which is the score divided by the potential score.
Any manual edits are included if they exist.
var
float
$this
getQaTagResults
Collection of tags and their scores.
setQaTagResults
Collection of tags and their scores.
$this
getScoreSources
List of all individual score sets.
setScoreSources
List of all individual score sets.
$this
