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    Google Cloud Contact Center Insights V1 Client - Class RuntimeAnnotation (2.3.2)

    Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class RuntimeAnnotation.

    An annotation that was generated during the customer and agent interaction.

    Generated from protobuf message google.cloud.contactcenterinsights.v1.RuntimeAnnotation

    Namespace

    Google \ Cloud \ ContactCenterInsights \ V1

    Methods

    __construct

    Constructor.

    Parameters
    Name
    Description
    data
    array

    Optional. Data for populating the Message object.

    ↳ article_suggestion
    ArticleSuggestionData

    Agent Assist Article Suggestion data.

    ↳ faq_answer
    FaqAnswerData

    Agent Assist FAQ answer data.

    ↳ smart_reply
    SmartReplyData

    Agent Assist Smart Reply data.

    ↳ smart_compose_suggestion
    SmartComposeSuggestionData

    Agent Assist Smart Compose suggestion data.

    ↳ dialogflow_interaction
    DialogflowInteractionData

    Dialogflow interaction data.

    ↳ conversation_summarization_suggestion
    ConversationSummarizationSuggestionData

    Conversation summarization suggestion data.

    ↳ annotation_id
    string

    The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

    ↳ create_time
    Google\Protobuf\Timestamp

    The time at which this annotation was created.

    ↳ start_boundary
    AnnotationBoundary

    The boundary in the conversation where the annotation starts, inclusive.

    ↳ end_boundary
    AnnotationBoundary

    The boundary in the conversation where the annotation ends, inclusive.

    ↳ answer_feedback
    AnswerFeedback

    The feedback that the customer has about the answer in data .

    ↳ user_input
    RuntimeAnnotation\UserInput

    Explicit input used for generating the answer

    getArticleSuggestion

    Agent Assist Article Suggestion data.

    Returns
    Type
    Description
    ArticleSuggestionData |null

    hasArticleSuggestion

    setArticleSuggestion

    Agent Assist Article Suggestion data.

    Parameter
    Name
    Description
    var
    ArticleSuggestionData
    Returns
    Type
    Description
    $this

    getFaqAnswer

    Agent Assist FAQ answer data.

    Returns
    Type
    Description
    FaqAnswerData |null

    hasFaqAnswer

    setFaqAnswer

    Agent Assist FAQ answer data.

    Parameter
    Name
    Description
    var
    FaqAnswerData
    Returns
    Type
    Description
    $this

    getSmartReply

    Agent Assist Smart Reply data.

    Returns
    Type
    Description
    SmartReplyData |null

    hasSmartReply

    setSmartReply

    Agent Assist Smart Reply data.

    Parameter
    Name
    Description
    var
    SmartReplyData
    Returns
    Type
    Description
    $this

    getSmartComposeSuggestion

    Agent Assist Smart Compose suggestion data.

    Returns
    Type
    Description
    SmartComposeSuggestionData |null

    hasSmartComposeSuggestion

    setSmartComposeSuggestion

    Agent Assist Smart Compose suggestion data.

    Parameter
    Name
    Description
    var
    SmartComposeSuggestionData
    Returns
    Type
    Description
    $this

    getDialogflowInteraction

    Dialogflow interaction data.

    Returns
    Type
    Description
    DialogflowInteractionData |null

    hasDialogflowInteraction

    setDialogflowInteraction

    Dialogflow interaction data.

    Parameter
    Name
    Description
    var
    DialogflowInteractionData
    Returns
    Type
    Description
    $this

    getConversationSummarizationSuggestion

    Conversation summarization suggestion data.

    Returns
    Type
    Description
    ConversationSummarizationSuggestionData |null

    hasConversationSummarizationSuggestion

    setConversationSummarizationSuggestion

    Conversation summarization suggestion data.

    Parameter
    Name
    Description
    var
    ConversationSummarizationSuggestionData
    Returns
    Type
    Description
    $this

    getAnnotationId

    The unique identifier of the annotation.

    Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

    Returns
    Type
    Description
    string

    setAnnotationId

    The unique identifier of the annotation.

    Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

    Parameter
    Name
    Description
    var
    string
    Returns
    Type
    Description
    $this

    getCreateTime

    The time at which this annotation was created.

    Returns
    Type
    Description
    Google\Protobuf\Timestamp |null

    hasCreateTime

    clearCreateTime

    setCreateTime

    The time at which this annotation was created.

    Parameter
    Name
    Description
    var
    Google\Protobuf\Timestamp
    Returns
    Type
    Description
    $this

    getStartBoundary

    The boundary in the conversation where the annotation starts, inclusive.

    Returns
    Type
    Description
    AnnotationBoundary |null

    hasStartBoundary

    clearStartBoundary

    setStartBoundary

    The boundary in the conversation where the annotation starts, inclusive.

    Parameter
    Name
    Description
    var
    AnnotationBoundary
    Returns
    Type
    Description
    $this

    getEndBoundary

    The boundary in the conversation where the annotation ends, inclusive.

    Returns
    Type
    Description
    AnnotationBoundary |null

    hasEndBoundary

    clearEndBoundary

    setEndBoundary

    The boundary in the conversation where the annotation ends, inclusive.

    Parameter
    Name
    Description
    var
    AnnotationBoundary
    Returns
    Type
    Description
    $this

    getAnswerFeedback

    The feedback that the customer has about the answer in data .

    Returns
    Type
    Description
    AnswerFeedback |null

    hasAnswerFeedback

    clearAnswerFeedback

    setAnswerFeedback

    The feedback that the customer has about the answer in data .

    Parameter
    Name
    Description
    var
    AnswerFeedback
    Returns
    Type
    Description
    $this

    getUserInput

    Explicit input used for generating the answer

    Returns
    Type
    Description
    RuntimeAnnotation\UserInput |null

    hasUserInput

    clearUserInput

    setUserInput

    Explicit input used for generating the answer

    Parameter
    Name
    Description
    var
    RuntimeAnnotation\UserInput
    Returns
    Type
    Description
    $this

    getData

    Returns
    Type
    Description
    string
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