Integrate Agent Assist UI modules with Salesforce to provide real-time suggestions for your human agents during customer service chat and voice conversations.
The SalesforceLightning Web Component (LWC)brings Agent Assist features into your Salesforce Agent Desktop. It provides real-time assistance to customer care representatives, helping them resolve customer issues faster, providing ready-to-send responses, and suggesting answers to customer questions from a centralized knowledge base.
LWC is a JS framework for defining component logic and templates. It's deployed to and served from your Salesforce instance. The LWC integrates directly with Salesforce data and APIs.
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