Knowledge Assist

This page contains the API documentation for the Knowledge Assist UI module. This module is used to show helpful articles and FAQ suggestions to agents during the course of a conversation.

Usage

Import the module in your HTML page using the following code:

 < script 
  
 src 
 = 
 "https://www.gstatic.com/agent-assist-ui-modules/v1/knowledge_assist.js" 
>< / 
 script 
>

Embed the module using the following tag:

 < agent 
 - 
 assist 
 - 
 knowledge 
 - 
 assist 
>

Attributes

Property name	Type	Comment
features	string	Comma-separated list of Knowledge Assist features that should be rendered (ARTICLE_SUGGESTION, FAQ, and ARTICLE_SEARCH).

Usage

Attributes are string-based component properties which can be set in the following ways:

From your HTML template directly:

 < element 
 - 
 selector 
  
 property 
 - 
 name 
 = 
 "value" 
>

From your JavaScript code:

  var 
  
 el 
  
 = 
  
 document 
 . 
 querySelector 
 ( 
 'element-selector' 
 ); 
 el 
 . 
 setAttribute 
 ( 
 'property-name' 
 , 
  
 'value' 
 );

Inputs

Property name	Type	Comment
config	KnowledgeAssistConfig	Optional configurations for Knowledge Assist module.

Usage

Inputs are typically JavaScript objects or other complex property types which must be assigned on the element instance directly:

  const 
  
 el 
  
 = 
  
 document 
 . 
 querySelector 
 ( 
 'element-selector' 
 ); 
 el 
 . 
 propertyName 
  
 = 
  
 value 
 ;

Types

See the following section for the custom types used by the component.

KnowledgeAssistConfig

  interface 
  
 KnowledgeAssistConfig 
  
 { 
  
 articleLinkConfig 
 : 
  
 { 
  
 /** 
 * Whether to open the article in a new tab, or as a popup. Defaults to new 
 * tab. 
 */ 
  
 target 
 ?: 
  
 "blank" 
  
 | 
  
 "popup" 
 ; 
  
 /** 
 * Options to configure the popup's size and location. See 
 * https://developer.mozilla.org/en-US/docs/Web/API/Window/open#window_features. 
 */ 
  
 popupWindowOptions 
 ?: 
  
 string 
 ; 
  
 /** 
 * The field name on the document metadata if a separate article link source 
 * is provided. 
 */ 
  
 linkMetadataKey 
 ?: 
  
 string 
 ; 
  
 }; 
 }