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    Suggestion

    Represents a suggestion for a human agent.

    JSON representation 
     { 
 "name" 
 : 
 string 
 , 
 "articles" 
 : 
 [ 
 { 
 object (  Article 
 
) 
 } 
 ] 
 , 
 "faqAnswers" 
 : 
 [ 
 { 
 object (  FaqAnswer 
 
) 
 } 
 ] 
 , 
 "createTime" 
 : 
 string 
 , 
 "latestMessage" 
 : 
 string 
 }
    Fields
    name

    string

    Output only. The name of this suggestion. Format: projects/<Project ID>/locations/<Location ID>/conversations/<Conversation ID>/participants/*/suggestions/<Suggestion ID> .
    articles[]

    object ( Article )

    Output only. Articles ordered by score in descending order.
    faqAnswers[]

    object ( FaqAnswer )

    Output only. Answers extracted from FAQ documents.
    createTime

    string ( Timestamp format)

    Output only. The time the suggestion was created.

    Uses RFC 3339, where generated output will always be Z-normalized and use 0, 3, 6 or 9 fractional digits. Offsets other than "Z" are also accepted. Examples: "2014-10-02T15:01:23Z" , "2014-10-02T15:01:23.045123456Z" or "2014-10-02T15:01:23+05:30" .
    latestMessage

    string

    Output only. Latest message used as context to compile this suggestion.

    Format: projects/<Project ID>/locations/<Location ID>/conversations/<Conversation ID>/messages/<Message ID> .

    Article

    Represents suggested article.

    JSON representation 
     { 
 "title" 
 : 
 string 
 , 
 "uri" 
 : 
 string 
 , 
 "snippets" 
 : 
 [ 
 string 
 ] 
 , 
 "metadata" 
 : 
 { 
 string 
 : 
 string 
 , 
 ... 
 } 
 , 
 "answerRecord" 
 : 
 string 
 }
    Fields
    title

    string

    Output only. The article title.
    uri

    string

    Output only. The article URI.
    snippets[]

    string

    Output only. Article snippets.
    metadata

    map (key: string, value: string)

    Output only. A map that contains metadata about the answer and the document from which it originates.

    An object containing a list of "key": value pairs. Example: { "name": "wrench", "mass": "1.3kg", "count": "3" } .
    answerRecord

    string

    Output only. The name of answer record, in the format of "projects/ /locations/ /answerRecords/ "

    FaqAnswer

    Represents suggested answer from "frequently asked questions".

    JSON representation 
     { 
 "answer" 
 : 
 string 
 , 
 "confidence" 
 : 
 number 
 , 
 "question" 
 : 
 string 
 , 
 "source" 
 : 
 string 
 , 
 "metadata" 
 : 
 { 
 string 
 : 
 string 
 , 
 ... 
 } 
 , 
 "answerRecord" 
 : 
 string 
 }
    Fields
    answer

    string

    Output only. The piece of text from the source knowledge base document.
    confidence

    number

    The system's confidence score that this Knowledge answer is a good match for this conversational query, range from 0.0 (completely uncertain) to 1.0 (completely certain).
    question

    string

    Output only. The corresponding FAQ question.
    source

    string

    Output only. Indicates which Knowledge Document this answer was extracted from. Format: projects/<Project ID>/locations/<Location ID>/agent/knowledgeBases/<Knowledge Base ID>/documents/<Document ID> .
    metadata

    map (key: string, value: string)

    Output only. A map that contains metadata about the answer and the document from which it originates.

    An object containing a list of "key": value pairs. Example: { "name": "wrench", "mass": "1.3kg", "count": "3" } .
    answerRecord

    string

    Output only. The name of answer record, in the format of "projects/ /locations/ /answerRecords/ "

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